Dear users!

In one of the recent updates of the Ruhavik application, changes have occurred with the display of the server on which it is necessary to configure the unit.

Users who previously set up their trackers do not need to change anything.

For those who create new units or change the settings of old ones, it will be interesting to know that at the moment in the Ruhavik application the server data is displayed in two formats - IP and DNS.

Let’s walk through the steps of creating a unit:

  1. Define the unit settings and create it. After creating we see the DNS server format by default.
  2. If your tracker works with this server format, please configure your tracker on the displayed server and port. If your tracker does not work with this server format, then we will move on.
  3. Now open the unit menu - Settings - Common Settings

    4) Here we also see the DNS server format by default. To display the IP format, please click on the appropriate switch in the application. Now you can configure your tracker on the server and port if your tracker only supports IP format. To see the DNS format again, you can also click the corresponding switch.

All steps are completed 🙂
We hope this information helps you in setting up your trackers!

ashe stickied the discussion .
4 months later
kuko unstickied the discussion .
6 months later

Hola, ya realice la configuración mencionada y no reporta mi equipo GPS a su plataforma. Ya solicite apoyo el fabricante en este caso Suntech y me ayudo a realizar una replica espejo de los reportes que le llegaban a su servidor, sin embargo, no reporto nada.

Modelo: St3940B - Suntech
ESN: 0380005484
ESN: 0380005483

Intente conectar a las siguientes Ip y puerto:

11758.flespi.gw 24853

10795.flespi.gw 32921

193.193.165.37 32921

Si es necesario, puedo ayudarles con pruebas al respecto.

Hello,

Try to point your device to the DNS and port:

Also you can try to use IP instead of DNS.

If the device does not start to connect, check the following:
1) device configuration by data sending interval
2) APN settings
3) Sim-card balance and traffic limits

Also, please note that IMEI is often used as an device ID. Try to use device IMEI in unit’s properties.

If this information did not help you, please describe the problem in more detail and more specifically.

9 months later

Hello, Can you explane why ip gps-trace 193.193.165.37
but toolbox 193.193.165.35 ?
also i have a problem to connect cargo lite

Bom dia, sempre uso ip nas configurações, porque não sei usar dns.
ip123456 193.193.165 24853. No caso dns seria assim?
dns123456 11758flespi.gw 24853

  • rost replied to this.
    a month later

    hola, hace una mes mi gps dejo de funcionar y ahora estoy creando otra nueva unidad y en ninguna puedo cambiar el dns o ip. En ambos casos no puedo conectarme a la app, solo lo puedo hacer vía mensaje al numero del gps.

    • rost replied to this.

      Hello, Fcw ,

      Please write us to support@gps-trace.com indicating login, unit ID and device type that your are using. We will check your issue and try to help.

      Also in the email, please specify the link to this topic, it will help us understand faster what the message is about.

        7 months later

        Hi
        What is the ip address command for vt08s?
        Kindly, anyone who knows please help.. Thanks