amoybuckley
At the moment our system is working correctly.

If you use Sinotrack app, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.

In case you want to use our applications for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start

Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

    7 days later

    I have St-909 but im having trouble with it. Location is not accurate and i dont know how to troubleshoot it. Pls help

    • kuta replied to this.

      Dear besvail

      If you are not using our applications, then you are better off contacting the developers or tracker manufacturer directly.

      In case you want to use our application Ruhavik for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start

      If you have account in our system, please, write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

          7 days later

          kula i did the RCONF command, it didnt reply with ID number
          it replied ID:00000000
          what should i do.
          please help

            DennisBarber Hello,

            It looks like, there is an issue with the device.
            Most likely, in this case, you will need to flash the device or there is a command that can be used to set the tracker ID.

            In this case, unfortunately, we can’t help you. It’s better to contact manufacturer or dealer directly.
            Only they can provide with more information.

              20 days later

              Good day

              I bought 3 vehicle trackers and they keep going offline. What could be the problem?

              I place 1 into the vehicle OPD port and it was offline when I place the simcard.

              The 2nd 1 went online then after 4hours it goes offline and won’t go online.

              Please help
              It will keep scanning and stay offline

              • kuta replied to this.
                6 days later

                brendonmutema

                For questions regarding the operation and configuration of the tracker, we recommend contacting its manufacturer or seller directly. They are the ones who have the competence on this issue.

                At the moment our system is working correctly.

                Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

                  20 days later

                  Hi, my tracker wont drop the call or send location by SMS when i call the sim on the device but it responds to sms commands just fine.

                  • kuta replied to this.

                    Dear OLUWATOBIOLUFEMI
                    Here we discuss an applications for personal GPS tracking Forguard, Ruhavik and Petovik.

                    In case you are not using our application, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.

                    In case you want to use our applications for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start

                    If you have account please write to us at support@gps-trace.com with the login, unit ID, and link to this topic, then we will try to check additionally and help you.

                      5 months later

                      kula Can the battery in the tracker be expired? The car battery is good but after the car is turned off the tracker won’t accept calls nor sends messages. Why? It only sends messages when you start the car. It recently start happening. I have it for 3 years now.

                        Dear @Shan-yk ,

                        Yes, this could very well be the cause of the issue.
                        Three years is quite a long time for a tracker and its small battery, and of course, the battery might have lost its capacity.

                        In this case, we recommend contacting the manufacturer or the seller of the device.

                        9 days later

                        kula please guide me on how to hardware reset my sinotrack st 906l as imei i registered on it was blocked by my country and now sms commands are not working.

                        • kula replied to this.
                            8 days later

                            Hello i recently purchased st 905L 4G3, the sms works just fine but the GPS blue led keeps blinking and wont show me accurate map position on sinotrackapp. Hope someone could help me here

                            The blue light is flashing. The yellow light is on. Displays the position of the last use in another city. Other devices show that the GPS signal is excellent. There are more than 20 satellites visible. The RESET command did not help. How do I make this device work?

                            • kuta replied to this.

                              Sokolov
                              According to the instructions, the blinking blue signal indicates problems with the GPS signal.

                              To resolve issue you need to do the followings:
                              1 Check the tracker’s location:
                              Ensure the tracker is not in areas with strong GPS interference, such as underground parking, tunnels, or dense forests. It should have a clear view of the sky.

                              2 Check the GPS antenna:
                              If your tracker has an external GPS antenna, make sure it’s properly connected and undamaged. Internal antennas should not be obstructed by metal objects.

                              3 Restart the tracker:
                              Turn off the tracker, wait a few minutes, then turn it back on to restore GPS connection.

                              4 Check the tracker settings:
                              Ensure it’s configured correctly for GPS. A factory reset may help resolve issues. You can also send a reset command if available.

                              5 Move the tracker:
                              Temporarily relocate the tracker to a better area for GPS signal and see if it improves.

                              6 Check the SIM card (if used):
                              Sometimes SIM card issues can interfere with GPS data reception.

                              Following these steps helps in most cases.

                                a month later

                                Helo, can someone help me with my sinotrak.Link off and The yellow lights keep blinking even with signal in the area


                                How can i change the ip address ang the apn when the it wont receive links or ip address maybe because it the sim filter it.

                                • kuta replied to this.

                                  Dear JustineDaveArado
                                  We have given you the answer in the email. In your case, we recommend changing the IP and port using the SMS command for Sinotrack.