Sino track Reset

kula Hi what if my app just keeps saying username and password error

ShantelDixon

This means that you are entering the wrong username and password.
Try entering your email instead of your username and then password, maybe this will help.

If you can’t log into your account, write to us at support@gps-trace.com indicating your unit ID, we will check everything and try to help you.

Good evening,can someone help me with my sinotrak.It says Link off and not changing

amoybuckley
At the moment our system is working correctly.

If you use Sinotrack app, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.

In case you want to use our applications for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start

Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

I have St-909 but im having trouble with it. Location is not accurate and i dont know how to troubleshoot it. Pls help

Dear besvail

If you are not using our applications, then you are better off contacting the developers or tracker manufacturer directly.

In case you want to use our application Ruhavik for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start

If you have account in our system, please, write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

kula i did the RCONF command, it didnt reply with ID number
it replied ID:00000000
what should i do.
please help

kuta
this is the reply from the unit. kindly help

DennisBarber Hello,

It looks like, there is an issue with the device.
Most likely, in this case, you will need to flash the device or there is a command that can be used to set the tracker ID.

In this case, unfortunately, we can’t help you. It’s better to contact manufacturer or dealer directly.
Only they can provide with more information.

Good day

I bought 3 vehicle trackers and they keep going offline. What could be the problem?

I place 1 into the vehicle OPD port and it was offline when I place the simcard.

The 2nd 1 went online then after 4hours it goes offline and won’t go online.

Please help
It will keep scanning and stay offline

Hi, my tracker wont drop the call or send location by SMS when i call the sim on the device but it responds to sms commands just fine.

Dear OLUWATOBIOLUFEMI
Here we discuss an applications for personal GPS tracking Forguard, Ruhavik and Petovik.

In case you are not using our application, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.

In case you want to use our applications for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start

If you have account please write to us at support@gps-trace.com with the login, unit ID, and link to this topic, then we will try to check additionally and help you.

Dear @Shan-yk ,

Yes, this could very well be the cause of the issue.
Three years is quite a long time for a tracker and its small battery, and of course, the battery might have lost its capacity.

In this case, we recommend contacting the manufacturer or the seller of the device.

kula please guide me on how to hardware reset my sinotrack st 906l as imei i registered on it was blocked by my country and now sms commands are not working.

Dear SzamenKazmi

Thank you for reaching out to us.

According to the device manual, you can try using the RESTART SMS command to restart the tracker.
https://content.gps-trace.com/assets/47a3fb10-431b-47e5-9cd1-01d3b2bd3fee

It is best to contact the device manufacturer or dealer for the tracker settings, as they are better versed in their product and its features.

Hello i recently purchased st 905L 4G3, the sms works just fine but the GPS blue led keeps blinking and wont show me accurate map position on sinotrackapp. Hope someone could help me here

The blue light is flashing. The yellow light is on. Displays the position of the last use in another city. Other devices show that the GPS signal is excellent. There are more than 20 satellites visible. The RESET command did not help. How do I make this device work?

Sokolov
According to the instructions, the blinking blue signal indicates problems with the GPS signal.

To resolve issue you need to do the followings:
1 Check the tracker’s location:
Ensure the tracker is not in areas with strong GPS interference, such as underground parking, tunnels, or dense forests. It should have a clear view of the sky.

2 Check the GPS antenna:
If your tracker has an external GPS antenna, make sure it’s properly connected and undamaged. Internal antennas should not be obstructed by metal objects.

3 Restart the tracker:
Turn off the tracker, wait a few minutes, then turn it back on to restore GPS connection.

4 Check the tracker settings:
Ensure it’s configured correctly for GPS. A factory reset may help resolve issues. You can also send a reset command if available.

5 Move the tracker:
Temporarily relocate the tracker to a better area for GPS signal and see if it improves.

6 Check the SIM card (if used):
Sometimes SIM card issues can interfere with GPS data reception.

Following these steps helps in most cases.