Dear AMILARUWAN
If you have an account in our system, to recover your password, you need to do the following:

  1. When you enter the application, use the "“Forgot password?”" function, after which an email with a link to reset your password will be sent to the email associated with your account.
  2. Follow the link in the email and create a new password.
  3. Return to the login page (https://ruhavik.gurtam.space/auth/login) and enter your username and new password.
a month later

kula Hi what if my app just keeps saying username and password error

  • rost replied to this.

    ShantelDixon

    This means that you are entering the wrong username and password.
    Try entering your email instead of your username and then password, maybe this will help.

    If you can’t log into your account, write to us at support@gps-trace.com indicating your unit ID, we will check everything and try to help you.

    11 days later

    Good evening,can someone help me with my sinotrak.It says Link off and not changing

    • kuta replied to this.

      amoybuckley
      At the moment our system is working correctly.

      If you use Sinotrack app, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.

      In case you want to use our applications for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start

      Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

      7 days later

      I have St-909 but im having trouble with it. Location is not accurate and i dont know how to troubleshoot it. Pls help

      • kuta replied to this.

        Dear besvail

        If you are not using our applications, then you are better off contacting the developers or tracker manufacturer directly.

        In case you want to use our application Ruhavik for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start

        If you have account in our system, please, write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

          7 days later

          kula i did the RCONF command, it didnt reply with ID number
          it replied ID:00000000
          what should i do.
          please help

          DennisBarber Hello,

          It looks like, there is an issue with the device.
          Most likely, in this case, you will need to flash the device or there is a command that can be used to set the tracker ID.

          In this case, unfortunately, we can’t help you. It’s better to contact manufacturer or dealer directly.
          Only they can provide with more information.

          20 days later

          Good day

          I bought 3 vehicle trackers and they keep going offline. What could be the problem?

          I place 1 into the vehicle OPD port and it was offline when I place the simcard.

          The 2nd 1 went online then after 4hours it goes offline and won’t go online.

          Please help
          It will keep scanning and stay offline

          • kuta replied to this.
            6 days later

            brendonmutema

            For questions regarding the operation and configuration of the tracker, we recommend contacting its manufacturer or seller directly. They are the ones who have the competence on this issue.

            At the moment our system is working correctly.

            Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

            20 days later

            Hi, my tracker wont drop the call or send location by SMS when i call the sim on the device but it responds to sms commands just fine.

            • kuta replied to this.

              Dear OLUWATOBIOLUFEMI
              Here we discuss an applications for personal GPS tracking Forguard, Ruhavik and Petovik.

              In case you are not using our application, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.

              In case you want to use our applications for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start

              If you have account please write to us at support@gps-trace.com with the login, unit ID, and link to this topic, then we will try to check additionally and help you.

              5 months later

              kula Can the battery in the tracker be expired? The car battery is good but after the car is turned off the tracker won’t accept calls nor sends messages. Why? It only sends messages when you start the car. It recently start happening. I have it for 3 years now.

              Dear @Shan-yk ,

              Yes, this could very well be the cause of the issue.
              Three years is quite a long time for a tracker and its small battery, and of course, the battery might have lost its capacity.

              In this case, we recommend contacting the manufacturer or the seller of the device.

              9 days later

              kula please guide me on how to hardware reset my sinotrack st 906l as imei i registered on it was blocked by my country and now sms commands are not working.

              • kula replied to this.
                8 days later

                Hello i recently purchased st 905L 4G3, the sms works just fine but the GPS blue led keeps blinking and wont show me accurate map position on sinotrackapp. Hope someone could help me here