AMILARUWAN forgot password
Sino track Reset
- Edited
Dear AMILARUWAN
If you have an account in our system, to recover your password, you need to do the following:
- When you enter the application, use the "“Forgot password?”" function, after which an email with a link to reset your password will be sent to the email associated with your account.
- Follow the link in the email and create a new password.
- Return to the login page (https://ruhavik.gurtam.space/auth/login) and enter your username and new password.
a month later
kula Hi what if my app just keeps saying username and password error
This means that you are entering the wrong username and password.
Try entering your email instead of your username and then password, maybe this will help.
If you can’t log into your account, write to us at support@gps-trace.com indicating your unit ID, we will check everything and try to help you.
11 days later
Good evening,can someone help me with my sinotrak.It says Link off and not changing
amoybuckley
At the moment our system is working correctly.
If you use Sinotrack app, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.
In case you want to use our applications for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start
Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.
7 days later
I have St-909 but im having trouble with it. Location is not accurate and i dont know how to troubleshoot it. Pls help
Dear besvail
If you are not using our applications, then you are better off contacting the developers or tracker manufacturer directly.
In case you want to use our application Ruhavik for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start
If you have account in our system, please, write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.
7 days later
kula i did the RCONF command, it didnt reply with ID number
it replied ID:00000000
what should i do.
please help
kuta 
this is the reply from the unit. kindly help
DennisBarber Hello,
It looks like, there is an issue with the device.
Most likely, in this case, you will need to flash the device or there is a command that can be used to set the tracker ID.
In this case, unfortunately, we can’t help you. It’s better to contact manufacturer or dealer directly.
Only they can provide with more information.
20 days later
Good day
I bought 3 vehicle trackers and they keep going offline. What could be the problem?
I place 1 into the vehicle OPD port and it was offline when I place the simcard.
The 2nd 1 went online then after 4hours it goes offline and won’t go online.
Please help
It will keep scanning and stay offline
6 days later
For questions regarding the operation and configuration of the tracker, we recommend contacting its manufacturer or seller directly. They are the ones who have the competence on this issue.
At the moment our system is working correctly.
Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.
20 days later
Hi, my tracker wont drop the call or send location by SMS when i call the sim on the device but it responds to sms commands just fine.
Dear OLUWATOBIOLUFEMI
Here we discuss an applications for personal GPS tracking Forguard, Ruhavik and Petovik.
In case you are not using our application, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.
In case you want to use our applications for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start
If you have account please write to us at support@gps-trace.com with the login, unit ID, and link to this topic, then we will try to check additionally and help you.
5 months later
9 days later
kula please guide me on how to hardware reset my sinotrack st 906l as imei i registered on it was blocked by my country and now sms commands are not working.
Dear SzamenKazmi
Thank you for reaching out to us.
According to the device manual, you can try using the RESTART SMS command to restart the tracker.
https://content.gps-trace.com/assets/47a3fb10-431b-47e5-9cd1-01d3b2bd3fee
It is best to contact the device manufacturer or dealer for the tracker settings, as they are better versed in their product and its features.
8 days later
Hello i recently purchased st 905L 4G3, the sms works just fine but the GPS blue led keeps blinking and wont show me accurate map position on sinotrackapp. Hope someone could help me here