Need to know with certain urgency how to reset my sino track ST-915 Model. I inserted a sim card that works just fine, but the tracker does not respond. Can anyone tell me what to do? Regards

Hello, JoseOrlandoGonzalezGarrido , Sometimes it takes time for the device to respond, also SIM card should be activated. By the way, we do not have a SMS commands to reset this tracker, but we have a commands that can help you to configure it. So, you can check the SMS commands by the link. – https://manuals.plus/sinotrack/gps-tracker-st-901-manual#axzz7XUnEdF6O

My sinotrack doesn’t online anymore since i change the ip configuration, and it won’t change the IP since then Please help

Merhabalar benim gprs bağlantı off yazio bı turlu düzelmedi yardımcı olurmusunuz

Hello, ATEBAZMAHSUN Please write us to support@gps-trace.com and specify login and unit ID, then we can check your issue and try to help! We will be waiting for your email.

Why may Sinotrack st-901 .link off end he did not accept the massage.

Dear JoemarSamindao Please write us to support@gps-trace.com and specify login and unit ID, then we can check your issue and try to help! Anyway, If the tracker does not respond to SMS commands, first of all check that the device is turned on, check the battery. Also check the balance on the SIM card.

Hello. Can someone help me on how to reset my password with my sinotrack pro? Thanks!

Dear Grace-Grace If you want to recover the password to your account in our system, you can do the following: When entering the application use the "“Forgot password?”" option. An letter with a link to reset your password will be sent to the email associated with your account. Then you need to open the link and create a new password. Go back to the login page https://ruhavik.gurtam.space/auth/login , click login and fill in your username (your email address) and new password. If you want to reset the password in the Sinotrack pro application account, you can contact the developers of this application directly. They have the necessary expertise in this matter. If you have further issue, please, write to us again, describe the problem in more detail, we will try to help.

Bonjour l’équipe, Pouvez-vous m’aider car mon GPS sinotrack ST-900 est toujours off après plusieurs commandes qui n’ont pas abouties. Et si possible de me créer un compte gestionnaire des flottes pour ne plus utiliser la plateforme démo. Merci

Sino track Reset

AMILARUWAN

ZodwaThombeni fforgot ppassword

AMILARUWAN

AMILARUWAN forgot password

kuta

Dear AMILARUWAN
If you have an account in our system, to recover your password, you need to do the following:

When you enter the application, use the "“Forgot password?”" function, after which an email with a link to reset your password will be sent to the email associated with your account.
Follow the link in the email and create a new password.
Return to the login page (https://ruhavik.gurtam.space/auth/login) and enter your username and new password.

ShantelDixon

kula Hi what if my app just keeps saying username and password error

rost

ShantelDixon

This means that you are entering the wrong username and password.
Try entering your email instead of your username and then password, maybe this will help.

If you can’t log into your account, write to us at support@gps-trace.com indicating your unit ID, we will check everything and try to help you.

amoybuckley

Good evening,can someone help me with my sinotrak.It says Link off and not changing

kuta

amoybuckley
At the moment our system is working correctly.

If you use Sinotrack app, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.

In case you want to use our applications for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start

Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

besvail

I have St-909 but im having trouble with it. Location is not accurate and i dont know how to troubleshoot it. Pls help

kuta

Dear besvail

If you are not using our applications, then you are better off contacting the developers or tracker manufacturer directly.

In case you want to use our application Ruhavik for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start

If you have account in our system, please, write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

DennisBarber

kuta
this is the reply from the unit. kindly help

DennisBarber

kula i did the RCONF command, it didnt reply with ID number
it replied ID:00000000
what should i do.
please help

rost

DennisBarber Hello,

It looks like, there is an issue with the device.
Most likely, in this case, you will need to flash the device or there is a command that can be used to set the tracker ID.

In this case, unfortunately, we can’t help you. It’s better to contact manufacturer or dealer directly.
Only they can provide with more information.

brendonmutema

Good day

I bought 3 vehicle trackers and they keep going offline. What could be the problem?

I place 1 into the vehicle OPD port and it was offline when I place the simcard.

The 2nd 1 went online then after 4hours it goes offline and won’t go online.

Please help
It will keep scanning and stay offline

kuta

brendonmutema

For questions regarding the operation and configuration of the tracker, we recommend contacting its manufacturer or seller directly. They are the ones who have the competence on this issue.

At the moment our system is working correctly.

OLUWATOBIOLUFEMI

Hi, my tracker wont drop the call or send location by SMS when i call the sim on the device but it responds to sms commands just fine.

kuta

Dear OLUWATOBIOLUFEMI
Here we discuss an applications for personal GPS tracking Forguard, Ruhavik and Petovik.

In case you are not using our application, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.

If you have account please write to us at support@gps-trace.com with the login, unit ID, and link to this topic, then we will try to check additionally and help you.

Shan-yk

kula Can the battery in the tracker be expired? The car battery is good but after the car is turned off the tracker won’t accept calls nor sends messages. Why? It only sends messages when you start the car. It recently start happening. I have it for 3 years now.

rost

Dear @Shan-yk ,

Yes, this could very well be the cause of the issue.
Three years is quite a long time for a tracker and its small battery, and of course, the battery might have lost its capacity.

In this case, we recommend contacting the manufacturer or the seller of the device.

SzamenKazmi

kula please guide me on how to hardware reset my sinotrack st 906l as imei i registered on it was blocked by my country and now sms commands are not working.

kula

Dear SzamenKazmi

Thank you for reaching out to us.

According to the device manual, you can try using the RESTART SMS command to restart the tracker.
https://content.gps-trace.com/assets/47a3fb10-431b-47e5-9cd1-01d3b2bd3fee

It is best to contact the device manufacturer or dealer for the tracker settings, as they are better versed in their product and its features.

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