Dear WintumaAutoparts,

Try to send this SMS command to your tracker: RCONF

In the response of your device, you will see the ID of your tracker.

After that, double-check that the correct ID is specified in the application (Ruhavik or Petovik)

If the issue is not resolved, please write us to support@gps-trace.com specifying login, unit ID and device type, then we can check your issue and try to help.

Also write a link to this topic in your email request, so that we can understand that this is you.

    Dear ZodwaThombeni,

    You wrote that you are using the Sinotruck App. We are not affiliated with this app.
    We are developing the GPS-Trace platform and its applications (Ruhavik, Petovik and so on)

    If you need to see your vehicle in the application, then you must have a tracker installed on it.

    1. Firstly you should register and login in the application. – https://gps-trace.com/en/help/ruhavik/registration-and-login
    2. Then it will be enough to create a unit in the system. – https://gps-trace.com/en/help/ruhavik/create-unit
    3. And direct your device to the server and port specified on the Hardware tab in the Unit settings.
    4. As soon as your device starts sending data in messages to the server, you will immediately see it in the application.

    If you have a problem with device configuration it is better to contact the device manufacturer or dealer for the tracker settings.
    Also, information on settings can be found in the instructions for the device.

    If you have any questions during the process of setting up a unit and device, do not hesitate to write to us.

    25 days later

    Good evening,can someone help me with my sinotrak.Link off and The yellow lights keep blinking even with signal in the area

    • kuta replied to this.

      Dear bombeterodummy

      Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

      a month later

      Hi i have 2 sino track pro and would like both on 1 Account.
      Thank you.

      • kuta replied to this.

        Dear 696mess

        Tracking 2 units in one account is quite a convenient option for our users and at the same time our application is free when tracking one unit.

        In order for you to be able to track 2 units in one account, you need to purchase a paid subscription.

        You can purchase a paid subscription through Google Play, App Store, paying through Stripe or PayPal.

        The subscription can also be purchased from one of our partners, a list of which you can find on Partner Map on our website - https://gps-trace.com/en/partners?country=LT

        Thus, in order to track 2 units in one account you need:

        1. select 1 account in which you will track 2 units;

        2. buy a suitable subscription for it;

        3. remove the transferred unit from the extra account, freeing the IMEI of the tracker;

        4. create a new unit with a freed tracker and configure it:

        Direct your device to the server and port specified on the Hardware tab in the Unit settings.
        Set the UTC 0 time zone F
        Configure the APN
        After that you will have 2 units in 1 account.

        If you have any additional questions, please do not hesitate to write to us, we will definitely try to help you.

          5 days later

          kuta I have written to sinotrack by email and they have done it for me put 2 sinotrack gps on 1 account for free.

          • kuta replied to this.

            696mess
            It’s great that you were able to resolve your request.

            At the same time, from our point of view the value of the application consists not only of the number of units that are tracked in it. Our applications also have a lot of other advantages: user-friendly interface, history, timeline, mileage and engine hour counters, the ability to use Google maps, larger storage, the ability to send commands to the tracker from the application, prompt technical support and much more.

            If you decide to use our applications, we will be glad.

            If you have any additional questions about our solutions, please let us know we will try to help you.

            2 months later

            Dear AMILARUWAN
            If you have an account in our system, to recover your password, you need to do the following:

            1. When you enter the application, use the "“Forgot password?”" function, after which an email with a link to reset your password will be sent to the email associated with your account.
            2. Follow the link in the email and create a new password.
            3. Return to the login page (https://ruhavik.gurtam.space/auth/login) and enter your username and new password.
            a month later

            kula Hi what if my app just keeps saying username and password error

            • rost replied to this.

              ShantelDixon

              This means that you are entering the wrong username and password.
              Try entering your email instead of your username and then password, maybe this will help.

              If you can’t log into your account, write to us at support@gps-trace.com indicating your unit ID, we will check everything and try to help you.

              11 days later

              Good evening,can someone help me with my sinotrak.It says Link off and not changing

              • kuta replied to this.

                amoybuckley
                At the moment our system is working correctly.

                If you use Sinotrack app, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.

                In case you want to use our applications for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start

                Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

                7 days later

                I have St-909 but im having trouble with it. Location is not accurate and i dont know how to troubleshoot it. Pls help

                • kuta replied to this.

                  Dear besvail

                  If you are not using our applications, then you are better off contacting the developers or tracker manufacturer directly.

                  In case you want to use our application Ruhavik for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start

                  If you have account in our system, please, write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

                    7 days later

                    kula i did the RCONF command, it didnt reply with ID number
                    it replied ID:00000000
                    what should i do.
                    please help

                    DennisBarber Hello,

                    It looks like, there is an issue with the device.
                    Most likely, in this case, you will need to flash the device or there is a command that can be used to set the tracker ID.

                    In this case, unfortunately, we can’t help you. It’s better to contact manufacturer or dealer directly.
                    Only they can provide with more information.