Dear HuguesMUDIAMA ,
Please write us to support@gps-trace.com and specify login and unit ID, then we can check your issue and try to help!
We will be waiting for your email.
Sino track Reset
Good afternoon
I can’t login to my SinoTrack Pro App as it keep on giving me a username or password error even if I re install the app or use a different device. Please assist. I sent an email to your email address. It doesn’t give a “forgot password option”
kula my sinotrack ST-907 ID changed it don’t know the reason. I need assistance
Dear WintumaAutoparts,
Try to send this SMS command to your tracker: RCONF
In the response of your device, you will see the ID of your tracker.
After that, double-check that the correct ID is specified in the application (Ruhavik or Petovik)
If the issue is not resolved, please write us to support@gps-trace.com specifying login, unit ID and device type, then we can check your issue and try to help.
Also write a link to this topic in your email request, so that we can understand that this is you.
Dear ZodwaThombeni,
You wrote that you are using the Sinotruck App. We are not affiliated with this app.
We are developing the GPS-Trace platform and its applications (Ruhavik, Petovik and so on)
If you need to see your vehicle in the application, then you must have a tracker installed on it.
- Firstly you should register and login in the application. – https://gps-trace.com/en/help/ruhavik/registration-and-login
- Then it will be enough to create a unit in the system. – https://gps-trace.com/en/help/ruhavik/create-unit
- And direct your device to the server and port specified on the Hardware tab in the Unit settings.
- As soon as your device starts sending data in messages to the server, you will immediately see it in the application.
If you have a problem with device configuration it is better to contact the device manufacturer or dealer for the tracker settings.
Also, information on settings can be found in the instructions for the device.
If you have any questions during the process of setting up a unit and device, do not hesitate to write to us.
25 days later
Good evening,can someone help me with my sinotrak.Link off and The yellow lights keep blinking even with signal in the area
Dear bombeterodummy
Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.
a month later
Hi i have 2 sino track pro and would like both on 1 Account.
Thank you.
Dear 696mess
Tracking 2 units in one account is quite a convenient option for our users and at the same time our application is free when tracking one unit.
In order for you to be able to track 2 units in one account, you need to purchase a paid subscription.
You can purchase a paid subscription through Google Play, App Store, paying through Stripe or PayPal.
The subscription can also be purchased from one of our partners, a list of which you can find on Partner Map on our website - https://gps-trace.com/en/partners?country=LT
Thus, in order to track 2 units in one account you need:
select 1 account in which you will track 2 units;
buy a suitable subscription for it;
remove the transferred unit from the extra account, freeing the IMEI of the tracker;
create a new unit with a freed tracker and configure it:
Direct your device to the server and port specified on the Hardware tab in the Unit settings.
Set the UTC 0 time zone F
Configure the APN
After that you will have 2 units in 1 account.
If you have any additional questions, please do not hesitate to write to us, we will definitely try to help you.
5 days later
696mess
It’s great that you were able to resolve your request.
At the same time, from our point of view the value of the application consists not only of the number of units that are tracked in it. Our applications also have a lot of other advantages: user-friendly interface, history, timeline, mileage and engine hour counters, the ability to use Google maps, larger storage, the ability to send commands to the tracker from the application, prompt technical support and much more.
If you decide to use our applications, we will be glad.
If you have any additional questions about our solutions, please let us know we will try to help you.
2 months later
ZodwaThombeni fforgot ppassword
AMILARUWAN forgot password
- Edited
Dear AMILARUWAN
If you have an account in our system, to recover your password, you need to do the following:
- When you enter the application, use the "“Forgot password?”" function, after which an email with a link to reset your password will be sent to the email associated with your account.
- Follow the link in the email and create a new password.
- Return to the login page (https://ruhavik.gurtam.space/auth/login) and enter your username and new password.
a month later
kula Hi what if my app just keeps saying username and password error
This means that you are entering the wrong username and password.
Try entering your email instead of your username and then password, maybe this will help.
If you can’t log into your account, write to us at support@gps-trace.com indicating your unit ID, we will check everything and try to help you.
11 days later
Good evening,can someone help me with my sinotrak.It says Link off and not changing
amoybuckley
At the moment our system is working correctly.
If you use Sinotrack app, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.
In case you want to use our applications for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start
Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.
7 days later
I have St-909 but im having trouble with it. Location is not accurate and i dont know how to troubleshoot it. Pls help
Dear besvail
If you are not using our applications, then you are better off contacting the developers or tracker manufacturer directly.
In case you want to use our application Ruhavik for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start
If you have account in our system, please, write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.
