14 days later

Why may Sinotrack st-901 .link off end he did not accept the massage.

  • kula replied to this.

    Dear JoemarSamindao

    Please write us to support@gps-trace.com and specify login and unit ID, then we can check your issue and try to help!

    Anyway, If the tracker does not respond to SMS commands, first of all check that the device is turned on, check the battery. Also check the balance on the SIM card.

        5 months later

        Hello. Can someone help me on how to reset my password with my sinotrack pro? Thanks!

        • kuta replied to this.

          Dear Grace-Grace

          If you want to recover the password to your account in our system, you can do the following:

          1. When entering the application use the "“Forgot password?”" option. An letter with a link to reset your password will be sent to the email associated with your account.
          2. Then you need to open the link and create a new password.
          3. Go back to the login page https://ruhavik.gurtam.space/auth/login, click login and fill in your username (your email address) and new password.

          If you want to reset the password in the Sinotrack pro application account, you can contact the developers of this application directly. They have the necessary expertise in this matter.

          If you have further issue, please, write to us again, describe the problem in more detail, we will try to help.

            19 days later

            Bonjour l’équipe,
            Pouvez-vous m’aider car mon GPS sinotrack ST-900 est toujours off après plusieurs commandes qui n’ont pas abouties. Et si possible de me créer un compte gestionnaire des flottes pour ne plus utiliser la plateforme démo.
            Merci

            • kula replied to this.

              Good afternoon

              I can’t login to my SinoTrack Pro App as it keep on giving me a username or password error even if I re install the app or use a different device. Please assist. I sent an email to your email address. It doesn’t give a “forgot password option”

                Dear WintumaAutoparts,

                Try to send this SMS command to your tracker: RCONF

                In the response of your device, you will see the ID of your tracker.

                After that, double-check that the correct ID is specified in the application (Ruhavik or Petovik)

                If the issue is not resolved, please write us to support@gps-trace.com specifying login, unit ID and device type, then we can check your issue and try to help.

                Also write a link to this topic in your email request, so that we can understand that this is you.

                    Dear ZodwaThombeni,

                    You wrote that you are using the Sinotruck App. We are not affiliated with this app.
                    We are developing the GPS-Trace platform and its applications (Ruhavik, Petovik and so on)

                    If you need to see your vehicle in the application, then you must have a tracker installed on it.

                    1. Firstly you should register and login in the application. – https://gps-trace.com/en/help/ruhavik/registration-and-login
                    2. Then it will be enough to create a unit in the system. – https://gps-trace.com/en/help/ruhavik/create-unit
                    3. And direct your device to the server and port specified on the Hardware tab in the Unit settings.
                    4. As soon as your device starts sending data in messages to the server, you will immediately see it in the application.

                    If you have a problem with device configuration it is better to contact the device manufacturer or dealer for the tracker settings.
                    Also, information on settings can be found in the instructions for the device.

                    If you have any questions during the process of setting up a unit and device, do not hesitate to write to us.

                      25 days later

                      Good evening,can someone help me with my sinotrak.Link off and The yellow lights keep blinking even with signal in the area

                      • kuta replied to this.

                        Dear bombeterodummy

                        Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

                          a month later

                          Hi i have 2 sino track pro and would like both on 1 Account.
                          Thank you.

                          • kuta replied to this.

                            Dear 696mess

                            Tracking 2 units in one account is quite a convenient option for our users and at the same time our application is free when tracking one unit.

                            In order for you to be able to track 2 units in one account, you need to purchase a paid subscription.

                            You can purchase a paid subscription through Google Play, App Store, paying through Stripe or PayPal.

                            The subscription can also be purchased from one of our partners, a list of which you can find on Partner Map on our website - https://gps-trace.com/en/partners?country=LT

                            Thus, in order to track 2 units in one account you need:

                            1. select 1 account in which you will track 2 units;

                            2. buy a suitable subscription for it;

                            3. remove the transferred unit from the extra account, freeing the IMEI of the tracker;

                            4. create a new unit with a freed tracker and configure it:

                            Direct your device to the server and port specified on the Hardware tab in the Unit settings.
                            Set the UTC 0 time zone F
                            Configure the APN
                            After that you will have 2 units in 1 account.

                            If you have any additional questions, please do not hesitate to write to us, we will definitely try to help you.

                                5 days later

                                kuta I have written to sinotrack by email and they have done it for me put 2 sinotrack gps on 1 account for free.

                                • kuta replied to this.

                                    696mess
                                    It’s great that you were able to resolve your request.

                                    At the same time, from our point of view the value of the application consists not only of the number of units that are tracked in it. Our applications also have a lot of other advantages: user-friendly interface, history, timeline, mileage and engine hour counters, the ability to use Google maps, larger storage, the ability to send commands to the tracker from the application, prompt technical support and much more.

                                    If you decide to use our applications, we will be glad.

                                    If you have any additional questions about our solutions, please let us know we will try to help you.

                                      2 months later

                                      Dear AMILARUWAN
                                      If you have an account in our system, to recover your password, you need to do the following:

                                      1. When you enter the application, use the "“Forgot password?”" function, after which an email with a link to reset your password will be sent to the email associated with your account.
                                      2. Follow the link in the email and create a new password.
                                      3. Return to the login page (https://ruhavik.gurtam.space/auth/login) and enter your username and new password.