Hello, dear EmersonDronesVdeosAreos ,
Firstly try with basic Concox protocol(device type), so most likely it will work.
If any problems, as always, write us to support@gps-trace.com, then we can try to check it additionally.
Rastreador sinotrack st901 A
2 months later
Sinotrack gps tracker device st_903
Hello, SubahSadiq .
We’re sorry, we didn’t understand your comment/question.
Please explain your issue in more details, then we can try to help.
4 months later
rost boa tarde, gostaria de saber se o rastreador JIMI C41 4g da concox conecta na plataforma e em qual dispositivo eu poderia marcar?
Hello, dear EmersonDronesVdeosAreos
Try to use this tracker with Concox device type.
Firstly you should register and login in the application. – https://gps-trace.com/en/help/ruhavik/registration-and-login
Create an unit in the system. Use Concox device type. – https://gps-trace.com/en/help/ruhavik/create-unit
And direct your device to the server and port specified in unit’s settings on Hardware tab.
As soon as your device starts sending data in messages to the server, you will immediately see them in the application.
4 months later
rost boa noite poderia me informar se o rastreador modelo G109 funciona na plataforma? ele tem os mesmos comandos do GT06
Hello, EmersonDronesVdeosAreos,
GT06 usually works on one of the protocols Xexun, Coban, Concox.
If you would like to connect your tracker using the Xexun protocol, you need to set 12 character ID: 0 + [11 last digits of IMEI].
If you would like to connect your tracker using the Coban or Concox protocol, you need to use 15 character IMEI.
Please, first of all, check the correctness of the entered ID / IMEI in the application in accordance with the specified in the tracker.
After unit creating you should configure the tracker to the new IP: PORT specified in the application via SMS command.
Such commands can have different format, it can be found in the tracker manual. Please, note that protocols (Xexun, Coban, Concox) have different ports.
9 days later
rost bom dia, poderia me informar se o rastreador modelo DK12 conecta na plataforma? os comandos SMS de configuração dele são os mesmos do GT06
Dear EmersonDronesVdeosAreos,
You can try to select these device types: Xexun, Coban, Concox.
Perhaps some protocol is suitable for your device.
If you would like to connect your tracker using the Xexun protocol, you need to set 12 character ID: 0 + [11 last digits of IMEI].
If you would like to connect your tracker using the Coban or Concox protocol, you need to use 15 character IMEI.
After unit creating you should configure the tracker to the new IP: PORT specified in the application via SMS command.
6 months later
Meu rastreador ST901M conectou na plataforma, mas não rastreia, a luz fica verda mas não mostra localização algem poderia me ajuda, estou usando o chip m2m da operadora vivo
Bom dia Flavio, estou com mesmo problema no meu rastreador ST901, a luz fica verde mas não rastreia, poderia me ajudar?
Milton
Most likely your tracker sends messages without location data.
You can check it yourself in unit’s Toolbox if you have the account in our system – https://gps-trace.com/en/help/ruhavik/toolbox
In this case try going outside with your tracker and walking, maybe it will be able to see the satellites and the problem will be solved.
If you cannot find the reason please write to us at support@gps-trace.com with the login, unit ID and link to this topic, then we will try to check additionally and help you.
ST 901, Sino track conecta mas não mostra localização, alguém já resolveu um problema assim?
Dear Milton
In case the tracker has connected to our system but is not displayed on the map, it may be that the tracker is not sending geolocation data. This can be checked in Toolbox of the unit – https://gps-trace.com/en/help/ruhavik/toolbox
In with case we recommend that you:
Check the correct installation of the tracker. Perhaps it is installed in a place (in a shielded box) that does not allow it to see the satellites well.
Make sure the tracker is not located in a shielded area (covered parking, tunnel, etc.), which also makes it difficult for the tracker to receive coordinates from the satellite.
Check the limit and balance of the SIM card used in the tracker. Sometimes it happens that there is money on the SIM card, for example, but the entire traffic limit has already been used up.
Check tracker settings and notification frequency. Sometimes the tracker goes into sleep mode and, accordingly, does not send data about the tracker’s location.
First of all, please, try going out into an open space with the tracker and walking down the street with it.
If you cannot find the problem, please, write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.