COLOQUEI O ST901 A mostra a bolinha verde mas nao mostra a localizaçao por favor corrigir isso

Hello, Flavio , Most likely your unit sends messages without coordinates. Thus, the unit is displayed online, but there is no address, because the system does not get the geo position of the device. You can check it yourself in unit’s Toolbox. – https://help.gurtam.space/en/article/tools Most likely, the device does not see satellites or is motionless for a long time, if you cannot find a problem on the device’s side, write to us( support@gps-trace.com ) specifying login and unit ID, then we can check it additionally. As for questions about setting up the device, it is best to contact the manufacturer or dealer of the device for qualified assistance.

rost boa tarde meu amigo, estou com dificuldade para conectar o novo modelo de rastreador da SINOTRACK ST-901A, o ID dele tem somente 10 números assim ( 3009071498 ) mas não conecta na plataforma de jeito nenhum, e no rastreador só tem este ID nele, tenho outros modelos sinotrack st901 aqui e esta conectado normal na plataforma, poderia me ajudar com este novo modelo? obrigado

Hello, EmersonDronesVdeosAreos , Yes, we can try to help. Firstly try to IMEI intead of ID, test a little, move around with the device, perhaps the device simply “does not see” the satellites. If this doesn’t help, please write us to support@gps-trace.com indicating login, unit ID and link to this forum topic. We will check it additionally.

bom dia amigo, já tentei dessa forma mas não conectou, o rastreador e um modelo novo da sinotrack ( ST-901A) nele só tem mesmo este número de ID: 30090629377… MEU LOGIN ( emerson 22 ) verifica para mim… OBRIGADO

Hello, EmersonDronesVdeosAreos , As we see, your device did not even try to connect and, accordingly, did not send data. You can see this for yourself in the unit’s Toolbox. – https://help.gurtam.space/en/article/tools In this case, first of all, check on the tracker side: 1) SIM card balance and traffic limits on it 2) Data sending intervals and tracker operation mode The tracker may have entered sleep mode or some settings have gone wrong. 3) APN settings(should be checked with mobile provider) It is best to contact the device manufacturer or dealer for the tracker settings. Also, information on settings can be found in the instructions for the device. If you can’t find the problem, send us a screenshot, file or text of the device configuration, we’ll try to check it additionally.

rost boa noite, desculpa eu mandei o ID errado, por favor verifica este aqui pra mim que é o certo ( SINOTRACK ST-901A com este único ID 3009071498 só tem este mesmo no aparelho e FOI ASSIM QUE EU COLOQUEI NA PLATAFORMA MAS NÃO QUER ATIVAR, POR FAVOR ME AJUDE A DESCOBRIR O QUE ESTÁ DANDO ERRADO, 8030000 oktor.br algar algar 8040000 193.193.165.37 30205 7100000 8050000 30 essas são as configurações de todos os rastreadores da sinotrack

Hello again, EmersonDronesVdeosAreos , As we checked this device ID, we can see that is the same thing with this unit as with previous. In this case, first of all, check on the tracker side: 1) SIM card balance and traffic limits on it 2) Data sending intervals and tracker operation mode The tracker may have entered sleep mode or some settings have gone wrong. 3) APN settings(should be checked with mobile provider) It is best to contact the device manufacturer or dealer for the tracker settings. Also, information on settings can be found in the instructions for the device. If you can’t find the problem, write us to support@gps-trace.com send us a screenshot, file or text of the device configuration and link to this forum topic, we’ll try to check it additionally.

rost boa tarde, o cartão SIM está tudo certo nele, eu fiz a configuração certa no rastreador também, nele só tem este ID mesmo ( 3009071498 ) mas somente com 10 números, eu tenho outros rastreadores da SINOTRACK conectados na plataforma, mas eles possui um ID diferente com 11 números, e somente este modelo não esta´conectando na plataforma, acredito eu que possa ser no identificador do ID na plataforma que esteja dando errado, ou precisando de acrescentar algum número a mais, por favor verifica para mim

Hello, EmersonDronesVdeosAreos , Yes, we already checked your unit 2 times, and there is no connections and messages. We have never seen a synotrack have a 10-digit ID. Probably one digit is lost somewhere. So let’s find this digit😉 Please try to identify your tracker on id.wialon.net as Sinotrack ST-901A. If your tracker is determined, take a screenshot, write down the name of the model of the tracker and the identified ID (may coincide with the IMEI, may be part of it with zero or without). After that, return to the application in the unit settings (unit menu - Settings - Common Settings), specify the determined model and ID. After that, configure the tracker on the defined server and port.

Rastreador sinotrack st901 A

EmersonDronesVdeosAreos

rost bom dia amigo, poderia me informar em qual dispositivo e porta eu poderia adicionar o rastreador modelo JM-C21?

rost

Hello, dear EmersonDronesVdeosAreos ,

Firstly try with basic Concox protocol(device type), so most likely it will work.
If any problems, as always, write us to support@gps-trace.com, then we can try to check it additionally.

EmersonDronesVdeosAreos

rost boa tarde, gostaria de saber se o rastreador JIMI C41 4g da concox conecta na plataforma e em qual dispositivo eu poderia marcar?

SubahSadiq

Sinotrack gps tracker device st_903

rost

Hello, SubahSadiq .

We’re sorry, we didn’t understand your comment/question.
Please explain your issue in more details, then we can try to help.

EmersonDronesVdeosAreos

rost boa noite poderia me informar se o rastreador modelo G109 funciona na plataforma? ele tem os mesmos comandos do GT06

EmersonDronesVdeosAreos

rost bom dia, poderia me informar se o rastreador modelo DK12 conecta na plataforma? os comandos SMS de configuração dele são os mesmos do GT06

kula

Hello, dear EmersonDronesVdeosAreos

Try to use this tracker with Concox device type.

Firstly you should register and login in the application. – https://gps-trace.com/en/help/ruhavik/registration-and-login
Create an unit in the system. Use Concox device type. – https://gps-trace.com/en/help/ruhavik/create-unit
And direct your device to the server and port specified in unit’s settings on Hardware tab.

As soon as your device starts sending data in messages to the server, you will immediately see them in the application.

kula

Hello, EmersonDronesVdeosAreos,

GT06 usually works on one of the protocols Xexun, Coban, Concox.

If you would like to connect your tracker using the Xexun protocol, you need to set 12 character ID: 0 + [11 last digits of IMEI].
If you would like to connect your tracker using the Coban or Concox protocol, you need to use 15 character IMEI.

Please, first of all, check the correctness of the entered ID / IMEI in the application in accordance with the specified in the tracker.

After unit creating you should configure the tracker to the new IP: PORT specified in the application via SMS command.
Such commands can have different format, it can be found in the tracker manual. Please, note that protocols (Xexun, Coban, Concox) have different ports.

kula

Dear EmersonDronesVdeosAreos,

You can try to select these device types: Xexun, Coban, Concox.
Perhaps some protocol is suitable for your device.

If you would like to connect your tracker using the Xexun protocol, you need to set 12 character ID: 0 + [11 last digits of IMEI].
If you would like to connect your tracker using the Coban or Concox protocol, you need to use 15 character IMEI.

After unit creating you should configure the tracker to the new IP: PORT specified in the application via SMS command.

Milton

Meu rastreador ST901M conectou na plataforma, mas não rastreia, a luz fica verda mas não mostra localização algem poderia me ajuda, estou usando o chip m2m da operadora vivo

kuta

Milton
Most likely your tracker sends messages without location data.

You can check it yourself in unit’s Toolbox if you have the account in our system – https://gps-trace.com/en/help/ruhavik/toolbox

In this case try going outside with your tracker and walking, maybe it will be able to see the satellites and the problem will be solved.

If you cannot find the reason please write to us at support@gps-trace.com with the login, unit ID and link to this topic, then we will try to check additionally and help you.

Milton

Flavio

Milton

Bom dia Flavio, estou com mesmo problema no meu rastreador ST901, a luz fica verde mas não rastreia, poderia me ajudar?

Milton

ST 901, Sino track conecta mas não mostra localização, alguém já resolveu um problema assim?

Milton

kuta

Dear Milton

In case the tracker has connected to our system but is not displayed on the map, it may be that the tracker is not sending geolocation data. This can be checked in Toolbox of the unit – https://gps-trace.com/en/help/ruhavik/toolbox

In with case we recommend that you:

Check the correct installation of the tracker. Perhaps it is installed in a place (in a shielded box) that does not allow it to see the satellites well.
Make sure the tracker is not located in a shielded area (covered parking, tunnel, etc.), which also makes it difficult for the tracker to receive coordinates from the satellite.
Check the limit and balance of the SIM card used in the tracker. Sometimes it happens that there is money on the SIM card, for example, but the entire traffic limit has already been used up.
Check tracker settings and notification frequency. Sometimes the tracker goes into sleep mode and, accordingly, does not send data about the tracker’s location.

First of all, please, try going out into an open space with the tracker and walking down the street with it.

If you cannot find the problem, please, write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

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