Hello, EmersonDronesVdeosAreos ,

The best way to understand it and choose correct device type is to identify your tracker on id.wialon.net

Please try to identify your tracker on id.wialon.net
If your tracker is determined, take a screenshot, write down the name of the model of the tracker and the identified ID (may coincide with the IMEI, may be part of it with zero or without).
After that, return to the application in the unit settings (unit menu - Settings - Common Settings), specify the determined model and ID. After that, configure the tracker on the defined server and port.

    Dear friend Try adding zero (0) in front of ID number 03009071498
    Set - 8040000 193.193.165.166 21686
    The device is GOSAFE G1C
    Report if you succeed.
    Greeting

    • rost replied to this.
      3 months later

      rost bom dia amigo, poderia me informar em qual dispositivo e porta eu poderia adicionar o rastreador modelo JM-C21?

      • rost replied to this.
          2 months later

          Hello, SubahSadiq .

          We’re sorry, we didn’t understand your comment/question.
          Please explain your issue in more details, then we can try to help.

              4 months later

              rost boa tarde, gostaria de saber se o rastreador JIMI C41 4g da concox conecta na plataforma e em qual dispositivo eu poderia marcar?

              • kula replied to this.

                  Hello, dear EmersonDronesVdeosAreos

                  Try to use this tracker with Concox device type.

                  Firstly you should register and login in the application. – https://gps-trace.com/en/help/ruhavik/registration-and-login
                  Create an unit in the system. Use Concox device type. – https://gps-trace.com/en/help/ruhavik/create-unit
                  And direct your device to the server and port specified in unit’s settings on Hardware tab.

                  As soon as your device starts sending data in messages to the server, you will immediately see them in the application.

                    4 months later

                    rost boa noite poderia me informar se o rastreador modelo G109 funciona na plataforma? ele tem os mesmos comandos do GT06

                    • kula replied to this.

                        Hello, EmersonDronesVdeosAreos,

                        GT06 usually works on one of the protocols Xexun, Coban, Concox.

                        • If you would like to connect your tracker using the Xexun protocol, you need to set 12 character ID: 0 + [11 last digits of IMEI].

                        • If you would like to connect your tracker using the Coban or Concox protocol, you need to use 15 character IMEI.

                        Please, first of all, check the correctness of the entered ID / IMEI in the application in accordance with the specified in the tracker.

                        After unit creating you should configure the tracker to the new IP: PORT specified in the application via SMS command.
                        Such commands can have different format, it can be found in the tracker manual. Please, note that protocols (Xexun, Coban, Concox) have different ports.

                          9 days later

                          rost bom dia, poderia me informar se o rastreador modelo DK12 conecta na plataforma? os comandos SMS de configuração dele são os mesmos do GT06

                          • kula replied to this.

                              Dear EmersonDronesVdeosAreos,

                              You can try to select these device types: Xexun, Coban, Concox.
                              Perhaps some protocol is suitable for your device.

                              • If you would like to connect your tracker using the Xexun protocol, you need to set 12 character ID: 0 + [11 last digits of IMEI].

                              • If you would like to connect your tracker using the Coban or Concox protocol, you need to use 15 character IMEI.

                              After unit creating you should configure the tracker to the new IP: PORT specified in the application via SMS command.

                                6 months later

                                Meu rastreador ST901M conectou na plataforma, mas não rastreia, a luz fica verda mas não mostra localização algem poderia me ajuda, estou usando o chip m2m da operadora vivo

                                • kuta replied to this.

                                  Bom dia Flavio, estou com mesmo problema no meu rastreador ST901, a luz fica verde mas não rastreia, poderia me ajudar?

                                  Milton
                                  Most likely your tracker sends messages without location data.

                                  You can check it yourself in unit’s Toolbox if you have the account in our system – https://gps-trace.com/en/help/ruhavik/toolbox

                                  In this case try going outside with your tracker and walking, maybe it will be able to see the satellites and the problem will be solved.

                                  If you cannot find the reason please write to us at support@gps-trace.com with the login, unit ID and link to this topic, then we will try to check additionally and help you.

                                    ST 901, Sino track conecta mas não mostra localização, alguém já resolveu um problema assim?