alaorrastray Hello!
Probably your problem is due to the wrong timezone. You must have it configured on the timezone tracker 0 (UTC)
Tracker messages came with future time. You need to set right timezone.
After changing the timezone messages will not be not updated for some time , because they will be overlapped with the old ones. So you need to wait around a day.
To configure the time zone, you can use SMS commands or Setbox (Settings -> Tools -> Setbox) in the application, if Setbox has such an option.
If this does not help you, please send your request via support@gps-trace.com and mention your login, tracker IMEI and model.
