My device tk star 905 is offline. No yellow light flash no blue light flash. I am conected but still is offline.

  • kula replied to this.

    Hello, dear Valentina

    We have replied to your email, please check your mailbox.
    Duplicate the answer here:

    "Please specify unit ID or login of your account, then we can check your issue and try to help.

    Also, in this case, check on the tracker side:

    • SIM card balance and traffic limits on it

    • Data sending intervals and tracker operation mode The tracker may have entered sleep mode or some settings have gone wrong.

    If this does not help, write to us again with the login or unit ID."

      a year later

      Hi sorry to trouble you but u gave the same problem, unfortunately my car has been stolen and so I don’t have access to my SIM card, is there a commend to send to the SIM card to switch it back online ? I have contacted my supplier Asda and they told me that the 4G is not working although the SIM card is still active and receiving messages.

      • rost replied to this.
        a year later

        My device tk star 905 is offline. No yellow light flash no blue light flash. I am conected but still is offline.

        kula replied to this.

        • kuta replied to this.

          razvansibeche
          If your TK-Star 905 is offline and no lights are flashing, please check the following:

          Battery & Power – Ensure the device is charged and the power button (if any) is on.
          SIM Card – Check if the SIM card has balance, active mobile data, and is properly inserted.
          Network Signal – Test in an open area to ensure good GPS and GSM signal.
          Restart the Device – Try turning it off and on again.
          If the issue persists, please let us know at support@gps-trace.com with the login, unit ID and link to this topic, then we will try to check additionally and help you.

            Hi i have the same problem my tracker seems to be offline from the app the yellow light is solid and the blue one flashes my ID is:9058636715
            Thanks

              CharalamposKolokotronis
              Here are some troubleshooting steps you can try:

              • Check the SIM card balance and data plan - Make sure your SIM card has sufficient balance and data allowance.
              • Verify network coverage - Ensure the tracker is in an area with good mobile network coverage.
              • Check APN settings - Incorrect APN settings can prevent the device from connecting to the internet. Verify these settings match your mobile provider’s requirements.
              • Restart the tracker - Power cycle the device by disconnecting and reconnecting the power source.
              • Verify server settings - Check that the correct server address and port are configured in your tracker.

                HEB JIJ VAN LIBARA SIM ERIN ZITTEN??

                LIBARA 1 GROTE OPLICHTING WEG 30 EURO OMDAT IK EEN PREPAID SIMKAART ERIN ZITTEN, OMDAT IK ER NIET MEE BELDE (NEE DE TRACE TRACKER ZIT IN DE AUTO) HEBBEN ZE MIJN NR MAAR ERUIT GEGOOIT WEG 30 EURO

                • kuta replied to this.

                  palmpje5
                  Hello, it looks like your mobile provider deactivated your prepaid SIM card because it was not used for outgoing calls or messages for a certain period. This is a common policy with some telecom providers.

                  To avoid this issue in the future, we recommend contacting your provider to check if there is a way to keep the SIM card active without making calls. In some cases, sending an SMS occasionally or topping up the balance can help.

                  If your GPS tracker is no longer connecting, you may need to install a new SIM card and verify that the APN settings are correctly configured. Let us know if you need further assistance at support@gps-trace.com with login and unit ID.