Kingneed dont working real time mode

Satellitare

Good morning,

for years I used the old orange platform without problems using real time satellite systems:

-Kingneed 4400
-Kingneed 8800
-Kingneed TK20

All of these with the old platform worked perfectly in real time.
I have configured a lot of satellites so I am able to set apn etc ..

With the new orange platform using the Legacy mode for the Kingneed I display the position only via SMS. The satellites do not work in real time.

The tracker is always offline.

I tried with 3 satellites, I tried 3 sims, I tested the internet connection etc …

The problem is the new orange platform.

chol

Satellitare
What ID to check?

Satellitare

Example:

KingNeed Tk20
Id: 864768011322150

Thanks

chol

Satellitare
Legacy mode will always be offline, it works to receive messages. Are the messages coming in normally?

Satellitare

Yes messages working but with old orange interface i can tracking with real mode this device.
How can I use these trackers in real time mode and not with messages?

chol

Satellitare
Can you write in more detail what is real mode for you?

Satellitare

Real Mode = tracker sends position every 30 seconds with internet connection. Device in dashboard its online. Device use the internet connection with APN and don’t use text messages Sms. This is Real Mode for me.

With old gps trace orange this tracker working in real mode very well.

Now with legacy mode working only with sms.

chol

Satellitare
Thanks! We check it. Not disconnect tracker.

Satellitare

Ok! Please check! Thanks

Satellitare

Update me when have checked. Thanks

chol

Satellitare
OK

Satellitare

Thanks, Tracker its always On.

chol

Satellitare
Enable debug. Wait tracker connction.

Satellitare

Hi, sorry but enable debug of this device:

Kingneed T8800
ID: 864768011370043

This tracker its connected.
Another tracker TK20 today i need ship to my customer.

Thanks

chol

Satellitare
Hello!
This ID sends data on GPRS.
Delete the password in the tracker settings to parse additional packages.

Satellitare

I thank you for checking and for giving me the confirmation.

what deceived me was that the tracker is always offline and with the new update it is not possible to view the messages history, useful to understand how often the position is sent.

how come in some respects the new orange is pejorative?

with the old platform kingneed were regularly online.

You can fix this?

it becomes more complicated to use orange if the tracker is always offline.

also because there are many legacy trackers.

Thanks

chol

Satellitare
We ’re still in the process of debugging. For messages use tools/toolbox.

Satellitare

Ah ok have see toolbox.

For debugging, as mentioned above use the:

Kingneed T8800
ID: 864768011370043

because this is in my hand.

Update me when have news.
Thanks

Satellitare

Sorry Chol can update me? have you finished debugging? Thanks

chol

Satellitare
We are done debug. The data from the tracker received normally. Check it.