COLOQUEI O ST901 A mostra a bolinha verde mas nao mostra a localizaçao por favor corrigir isso
Rastreador sinotrack st901 A
Hello, Flavio ,
Most likely your unit sends messages without coordinates.
Thus, the unit is displayed online, but there is no address, because the system does not get the geo position of the device.
You can check it yourself in unit’s Toolbox. – https://help.gurtam.space/en/article/tools
Most likely, the device does not see satellites or is motionless for a long time, if you cannot find a problem on the device’s side, write to us(support@gps-trace.com) specifying login and unit ID, then we can check it additionally.
As for questions about setting up the device, it is best to contact the manufacturer or dealer of the device for qualified assistance.
7 months later
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rost boa tarde meu amigo, estou com dificuldade para conectar o novo modelo de rastreador da SINOTRACK ST-901A, o ID dele tem somente 10 números assim ( 3009071498 ) mas não conecta na plataforma de jeito nenhum, e no rastreador só tem este ID nele, tenho outros modelos sinotrack st901 aqui e esta conectado normal na plataforma, poderia me ajudar com este novo modelo? obrigado
Hello, EmersonDronesVdeosAreos ,
Yes, we can try to help.
Firstly try to IMEI intead of ID, test a little, move around with the device, perhaps the device simply “does not see” the satellites.
If this doesn’t help, please write us to support@gps-trace.com indicating login, unit ID and link to this forum topic. We will check it additionally.
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bom dia amigo, já tentei dessa forma mas não conectou, o rastreador e um modelo novo da sinotrack ( ST-901A) nele só tem mesmo este número de ID: 30090629377… MEU LOGIN ( emerson 22 ) verifica para mim… OBRIGADO
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Hello, EmersonDronesVdeosAreos ,
As we see, your device did not even try to connect and, accordingly, did not send data.
You can see this for yourself in the unit’s Toolbox. – https://help.gurtam.space/en/article/tools
In this case, first of all, check on the tracker side:
1) SIM card balance and traffic limits on it
2) Data sending intervals and tracker operation mode
The tracker may have entered sleep mode or some settings have gone wrong.
3) APN settings(should be checked with mobile provider)
It is best to contact the device manufacturer or dealer for the tracker settings.
Also, information on settings can be found in the instructions for the device.
If you can’t find the problem, send us a screenshot, file or text of the device configuration, we’ll try to check it additionally.
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rost boa noite, desculpa eu mandei o ID errado, por favor verifica este aqui pra mim que é o certo ( SINOTRACK ST-901A com este único ID 3009071498 só tem este mesmo no aparelho e FOI ASSIM QUE EU COLOQUEI NA PLATAFORMA MAS NÃO QUER ATIVAR, POR FAVOR ME AJUDE A DESCOBRIR O QUE ESTÁ DANDO ERRADO,
8030000 oktor.br algar algar
8040000 193.193.165.37 30205
7100000
8050000 30
essas são as configurações de todos os rastreadores da sinotrack
Hello again, EmersonDronesVdeosAreos ,
As we checked this device ID, we can see that is the same thing with this unit as with previous.
In this case, first of all, check on the tracker side:
1) SIM card balance and traffic limits on it
2) Data sending intervals and tracker operation mode
The tracker may have entered sleep mode or some settings have gone wrong.
3) APN settings(should be checked with mobile provider)
It is best to contact the device manufacturer or dealer for the tracker settings.
Also, information on settings can be found in the instructions for the device.
If you can’t find the problem, write us to support@gps-trace.com send us a screenshot, file or text of the device configuration and link to this forum topic, we’ll try to check it additionally.
rost boa tarde, o cartão SIM está tudo certo nele, eu fiz a configuração certa no rastreador também, nele só tem este ID mesmo ( 3009071498 ) mas somente com 10 números, eu tenho outros rastreadores da SINOTRACK conectados na plataforma, mas eles possui um ID diferente com 11 números, e somente este modelo não esta´conectando na plataforma, acredito eu que possa ser no identificador do ID na plataforma que esteja dando errado, ou precisando de acrescentar algum número a mais, por favor verifica para mim
Hello, EmersonDronesVdeosAreos ,
Yes, we already checked your unit 2 times, and there is no connections and messages.
We have never seen a synotrack have a 10-digit ID. Probably one digit is lost somewhere. So let’s find this digit
Please try to identify your tracker on id.wialon.net as Sinotrack ST-901A.
If your tracker is determined, take a screenshot, write down the name of the model of the tracker and the identified ID (may coincide with the IMEI, may be part of it with zero or without).
After that, return to the application in the unit settings (unit menu - Settings - Common Settings), specify the determined model and ID. After that, configure the tracker on the defined server and port.
rost bom dia meu amigo, eu consegui conectar somente na categoria legacy com identificação de ( ST-901 ) com a porta 21855, vamos ver se vai trabalhar certinho
Hello, EmersonDronesVdeosAreos ,
Just check, if any problems, you know where to write
12 days later
rost boa tarde amigo, sabe me dizer se o J15 4G mini rastreador funciona na plataforma? o ID dele é dessa forma
1521031331, e qual porta eu poderia conectar ele?
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Hello, EmersonDronesVdeosAreos ,
The best way to understand it and choose correct device type is to identify your tracker on id.wialon.net
Please try to identify your tracker on id.wialon.net
If your tracker is determined, take a screenshot, write down the name of the model of the tracker and the identified ID (may coincide with the IMEI, may be part of it with zero or without).
After that, return to the application in the unit settings (unit menu - Settings - Common Settings), specify the determined model and ID. After that, configure the tracker on the defined server and port.
Dear friend Try adding zero (0) in front of ID number 03009071498
Set - 8040000 193.193.165.166 21686
The device is GOSAFE G1C
Report if you succeed.
Greeting
stilo Thanks for clarification! Such info can help!
EmersonDronesVdeosAreos , please check the stilo comment upper.
Probably it will help you!
3 months later
rost bom dia amigo, poderia me informar em qual dispositivo e porta eu poderia adicionar o rastreador modelo JM-C21?
Hello, dear EmersonDronesVdeosAreos ,
Firstly try with basic Concox protocol(device type), so most likely it will work.
If any problems, as always, write us to support@gps-trace.com, then we can try to check it additionally.
2 months later
Sinotrack gps tracker device st_903