EmersonDronesVdeosAreos JairCordeiroJunior
Hello!
Since users have a lot of units with Coban devices, at the moment there are several settings for them which are equivalent so that there is no overload. One of them is displayed in the unit settings.
I previously indicated one of the possible settings. If you have a different port and server displayed in the unit settings, then this is normal. You can configure your device for a given in the unit settings port and server. Just keep in mind that some trackers do not support the DNS server format, and in this case, please configure the tracker for the IP server format.
You can read more about it here https://forum.gps-trace.com/d/586-ip-and-dns-server-formats-in-the-application

If you tried to connect the tracker to the DNS server format and to the IP server format, but in the unit menu - Tools - Toolbox - at the top of the section with logs, no log about the tracker connection appeared, then please try to define the tracker on id.wialon.net as the corresponding device and write to us about the result.

      15 days later

      boa tarde, o formato do IP no sevidor (43049.flespi.gw) porta (21890) seria dessa forma? 193.193.165.37

      • ashe replied to this.
        14 days later

        boa tarde, gostaria de saber qual seria o IP e PORTA para adicionar o rastreador LK720 ou CJ720 na plataforama?

        • ashe replied to this.

          EmersonDronesVdeosAreos Hello!
          Since trackers of different manufacturers and models work according to different protocols, it is difficult to say for sure whether your tracker corresponds to one of the protocols we support.
          Please try to identify your tracker on id.wialon.net as one of the devices Xeelectech LK106, Rilla G19, ST-901
          If your tracker is determined, take a screenshot, write down the name of the model of the tracker and the identified ID (may coincide with the IMEI, may be part of it with zero or without, sometimes for some trackers the ID does not match the IMEI).
          After that, return to the application in the unit settings (unit menu - Settings - Common Settings), specify the determined model and ID. After that, configure the tracker on the defined server and port.

          Please write about the results, it may help other users.

            6 days later

            EmersonDronesVdeosAreos Hello!
            If you want to help other users, then you can write the necessary information on the forum, if you have such a desire.

              13 days later

              bom dia, para conectar o rastreador relé MV720 seria em ( Xeelectech LK106, Rilla G19, ST-901 ? )

              • ashe replied to this.

                EmersonDronesVdeosAreos Hello!
                Yes, you can try to define the tracker on id.wialon.net as one of the devices you specified.
                Please write about the results. This can help other users.

                  8 months later

                  Hello, SrgioPeixotoferreira

                  Since trackers of different manufacturers and models work according to different protocols, it is difficult to say for sure whether your tracker corresponds to one of the protocols we support.
                  Please try to identify your tracker on id.wialon.net as Coban GPS311 or other Coban, Concox, Xexun devices.
                  If your tracker is determined, take a screenshot, write down the name of the model of the tracker and the identified ID (may coincide with the IMEI, may be part of it with zero or without).
                  After that, return to the application in the unit settings (unit menu - Settings - Common Settings), specify the determined model and ID. After that, configure the tracker on the defined server and port.
                  Regarding the server, you can also read more information here https://forum.gps-trace.com/d/586-ip-and-dns-server-formats-in-the-application

                    SrgioPeixotoferreira Hello!
                    Could you clarify if you were able to connect your tracker?
                    This may help other users.

                      4 months later

                      infelizmente aqui nao funciona coban tk311 pretendo assinar o plano anual

                      • rost replied to this.

                        Hello, jonas556440 ,

                        Please write us to support@gps-trace.com indicating login, unit ID and device type, then we can check your issue additionally.

                        We will wait for your email!