2 months later

Hallo
Mein Name ist Walter hete eine frage,habe ein st 903 komme nichtmer in die ep rein habe das login Passwort vergessen,was kann ich tun?
Danke

  • rost replied to this.

    Hello, WalterLurtz .

    We got your email and asked you to provide more information by email.
    We are waiting for the additional information from you.

      9 months later

      I have 2 Trackers St-902 and for two month I’ve been seeing “linkage offline” on both devices in the app. SMS commands all work. Both devices are assigned to one user.

      This is a forum where you can discuss how to use the GPS-Trace applications (Ruhavik, Petovik and Forguard).

      Judging by the screenshot, you are using a different application. If you are using other applications, it is best to contact directly the manufacturer or seller of the tracker, or the developer of the application you are using.

      At the same time, in our experience, most often trackers do not send data for the following reasons:
      1) The problem is on the side of the mobile operator (SIM card).
      2) Lack of balance on the SIM card.
      3) Traffic limit.
      4) The device is in a shielded room and therefore there is no communication.
      5) The tracker does not have enough charge and it stores data in a black box until it is connected to a power source.

      If you have an account in our system and you have questions about working in our applications, please write at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

      14 days later

      Hi, I’ve configured a ST-901A device but the battery indication is way off. Someone has an idea why this is happening?

      • kuta replied to this.

        Dear Wisp,

        Please write to us at support@gps-trace.com with the login, unit ID and link to this topic, then we will try to check additionally what data does your tracker send and try to help you.

        • Wisp replied to this.

            kuta When you mean login, do you mean username and password? 😅

            • rost replied to this.
                7 days later

                Dear 696mess
                Thank you for your support.

                The Sinotrak ST-901 tracker is already integrated on our platform and can be used to work in our applications: Ruhavik, Petovik and Forguard.

                  2 months later

                  Hello I have a question.I did my sinotrack St-901M gps tracker to add in gps server.net platform.For my first question,I want to know the imei number to put in that server is start with 300******* for 901M device?Only 10 digits numbers?And for my second question is how to setup my sinotrack with my country apn?I know the command for APN is start with 803**** APN but no reply to me.What may be the problem cannot setup APN in this device?If you have time,please reply to me about this issues:
                  B&G

                  • kuta replied to this.

                    Dear NyeinChanAung
                    This is forum for users of GPS-Trace solutions for GPS tracking: Forguard, Ruhavik and Petovik.

                    If you are not using our application you need to contact the tracker manufacturer or the developer of the application you are using directly for help.

                    In case you want to use our applications for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start

                    What about APN, you need to check the details for setting up the APN with the mobile provider of the SIM card used in the tracker. Depending on the provider, this can be just the APN or also the APN username and password.

                      5 months later

                      EdijsAlksnis Hi, i have the same exact problem for a few weeks now. everything works accept in the app also always offline and no tracking data. exact like you discribe is my problem to… did you get a sollution?

                      Thanks in advance

                      • kula replied to this.
                          9 months later

                          How to get in contact with Sinotract Support directly? I am sending e-mails to info@sinotrack.com but there is no any answer from their side.

                          • kuta replied to this.