please return the notification of events by e-mail. about entering the exit from the geofence, loss of connection, etc.

gps21 Hello! We will definitely consider your suggestions during further development.

Please this function was really good. Also why we don’t have any more places to put sim card number?

car012 Hello! We will consider user suggestions in the further development of the application. What exactly do you need this function for?

For example. I have 4gps tracker. Two cars, one bike and personal tracker. Before on old orange gps I was able to see witches sim card ist in witch gps tracker and now I don’t know.. Email it’s also important because You can hear the email, you can change the tone, or you only one email for gps alerts..

car012 Hello! Thanks for your clarification. We will consider your suggestions during further development. At the same time, information about the number of the SIM card does not affect the application in any way and if, for example, after changing the SIM card, you do not change the number to a new one, then you will also not know the number.

mail alert

TAXI06567

Good afternoon everyone

I do not know if you will have taken into account, at the time of a possible implementation of a new version of the application, with the email notice, when pressing the SOS button. In my case I have a Xexun Tk103-2 tracker, which has this button, which I used on the old platform.

Also the possibility of sending messages in SMS mode or format for the tracker, even if they were GPRS. such as (starting or short ignition of vehicle “powercar123456 11 or powercar123456 etc ..”

a cordial greeting

ashe

TAXI06567 Hello!
Could you tell us in more detail why you need an email notification when you have push notification?

car012

Hi, if you tracking car or kids do you know that in this case ( with sms) you need to pay allot more money . For example I need maximum 5€ for one year for my car. If I use sms ( what is possible) every time when my car or kind leave home than I need to pay a lot of more money. It’s allot easy with email, and of course you do not need to reprogram your gps tracker.

ashe

car012 Hello!
I don’t quite understand you, because push-notifications are not sent via SMS and do not require additional data from the tracker. Push-notifications are generated and sent by the application based on location data received from the tracker. They are not sent via SMS directly with the tracker

car012

Sorry. Some people say, you can reprogram your gps tracker and you can get sms or email. I’m trying to explain that every day with this option gps tracking costs a lot more. Also Ashe really tanks allot for supporting as.
Best regards

ashe

car012 Hello!
We are always happy to help.
As far as we know, trackers generally send us data via the connected Internet and not via SMS (for this you configure the port and server on the tracker).

NickTrol

Hello my friends, i have stop recieving push notifications in my cell phone anymore, by the old app i was recieving regularly but with ruhavik app the notifications are showed only in application and not in my phone anymore, what can i do to recieve again? thnx a lot, Jim

ashe

NickTrol Hello!
Have you received push notifications on the Ruhavik app?
Check if you have notification permissions enabled for this application.
Please try to log out the application and log in it again by entering the username and password. If this does not help, try reinstalling the application please.
If the problem with push notifications is not resolved after that, write to us at the mailing address - support@gps-trace.com

car012

Do you maybe have any idea or possibly in the future that we get email notifications? Also space for tel number like before? Maybe speace for notice..

ashe

car012 Hello!
We know about the desire of some users to receive notifications by e-mail, but could you explain what exactly is the advantage of such a notification for you over push notifications?

car012

Ashe, push notifications on the Ruhavik app you can not hear! For example if you have gps tracker GL300 (personal tracker) with sos button, and someone push that button because it’s emergency you don’t hear it! With email you can hear because you can change sound from email. Or if car bean stolen, or many reasons email you can hear it. Or make possibility in the app that we can change sounds und alarms.

ashe

car012 Hello!
Please check on your device notification settings, not only permission to receive them, but also the inclusion of an audio signal.
On our devices, an audio signal is present for push notifications.
On some devices, for example, it is possible to adjust the importance of notifications for applications and this will determine whether the sound signal is played.
If you cannot configure the sound signal on your device, please write to us its model and version of the operating system.

nikolaidouhelen

One reason for an email alert is this: When I sleep, I want ruhavik to notify me with a LOUD sound if the tracker moves. But my smartphone (and many many others) don’t have the option of choosing a specific sound only for ruhavik application. So every push notification from all my apps would sound pretty loud !
If I had an email notification,I could chose a specific loud sound (like a siren) to notify me only when ruhavik sent me an email.

nikolaidouhelen

Of course, the best solution would be the option of choosing specific notification sounds through ruhavik.

ashe

nikolaidouhelen Hello!
Thank you for your clarification. We will consider a this opportunity in duration of further development of application.

nikolaidouhelen

If you are going to add custom notification sounds through the app, you could add the option of setting specific hours for the notifications to work.
Keep the good work, you’re doing great !

ashe

nikolaidouhelen Hello!
Thank you, we will consider your suggestions, but we can not guarantee that they will appear in the near future

car012

Thank you for communicating with us and listening to our wishes.

ashe

car012 Hello!
Thank you for your suggestions and clarifications, so we can better know the needs of our users.

JiSatrnsk

Hello, do you have information when an email notification might work? In the old orange application, this was one of the most important functions, especially regarding the theft of a vehicle while passing Geofence. Now I had it connected to the notifications in my phone, but even these are in my new application, even though I reinstalled it several times, logged out, logged in, and the notifications don’t work anyway.

ashe

JiSatrnsk Hello!
The question with email notifications has not yet been resolved.

If you have a problem with push notifications, then please do the following again, even if you already did all this:

Log out and log in to the application again by entering your username and password.
Check that the necessary notifications are turned on in the application (unit menu - Settings - Notifications)
Verify that the appropriate notification permissions are enabled on your phone for our application

If after that you won’t get push notifications, please write to the support - support@gps-trace.com, indicate your username, version of your operating system, as well as the name of the application and its version (the version of the application can be viewed in the User Settings - Settings - data on the bottom version)