Problems with settings

Swaim

Was using your app about a 6 month ago and now i can’t connect my device to start tracking. I have ID waht i have on old server. Will it help to connect my tracker on new site(forum)
Because i can’t find any gajets with port what i need.

Swaim

IMEI 355227044834398
device GT06 port was 20488 now 20281 and it can’t detect my car

ashe

Hello!
Have you configured a new port and server for the tracker, as indicated when registering your object?
If yes, and the object does not appear, you can try another device, for example Concox
You can see information here https://forum.gps-trace.com/d/340-how-to-connect-trackers-of-types-gt06-gt06n-gt02-gt02a-tk110-and-etc

Bogdan

Hello there. I have this same trouble, but with another tracker. Named “arnavi.lite”. At old version of the “Orange” i use this params: 193.193.165.166:20623
After migration on new platform, my tracker work like a “Legacy” type of device. Some days ago i change model in preferences, and forgot which it was. Now i can’t find any device which have a 20623 port. Whats i do wrong? I try use id.wialon.net and i see my tracker in the list.(when a change server ip to .167). ID: 78429

ashe

Bogdan Hello!
For the selected object, go to “Settings - Common Settings”. Here you can see your chosen tracker settings, as well as the port and server that is set by the application for this device. If the settings of your tracker are different, you need to configure your tracker on a new port and server

Bogdan

ashe Of course, I tried this option. My tracker is not listed. But the most interesting thing is how then everything worked, if now I can’t find the corresponding parameters in the object’s settings? I do not understand….If I choose the model of the Arnavi tracker from “Hardware”, in this case the IMEI is the identifier, but my tracker will transfer not IMEI but a unique ID (5 digits).

ashe

Hello!
You can enter this unique id when creating an object as an identification number

Bogdan

No, I can’t! the system expects 15 digits at the input, and the identifier transmitted by the tracker contains only 5 digits. As a result, I get an error (see picture below).

ashe

Hello!
Try adding 10 zeros at the beginning of a total of 5 digits. And configure the object (Hardware - Arnavi) and tracker on the appropriate port and server

Bogdan

ashe 10 zeros isn’t help. Device still unconnected…

ashe

Hello!
Please configure your tracker on the following server and port for debugging: server 193.193.165.37 port 27106
We will see what data is sent by the tracker.

Bogdan

ashe Hello! Just now reconfigured my tracker on the 193.193.165.37:27106 Check it please

ashe

Hello!
We updated the types of trackers in the web version (will appear in Android a bit later). Try to select Legacy - Arnavi in the object settings and reconfigure the tracker again.

Bogdan

ashe Reconfigured, thanks, it worked! You are just wizards! This is wonderful =)

Bogdan

Ok, thanks, I’ll do it a bit later