No Notification Sounds iOS App

1CM69

Hi,
i really like the new beta app that I am testing but there doesn’t seem to be any notification sounds.

All options for notifications are switched on, notifications do come through but there is no sound.

Is the sound missing from the beta version?

thanks..,

chol

1CM69
Thanks! We check it.

drvadi

chol any update? I have exactly the same issue… No notifications sound, everything is turned on and the phone is not silent… I don’t get it… if you have working solution, please share it.

ashe

drvadi Hello!
Could you tell us about problem in more detail? How long have you had a problem? What version of iOS you have?

drvadi

ashe hello, so basically from the beginning, since I installed on my phone. It’s an iPhone 11 with the latest updates. I get the pop up notifications but it doesn’t make any kind of sound…. the sound is enough to heat other application’s pop-ups.

ashe

drvadi Hello!
We are currently finding out the causes of the problem.
Some of the users had sound in their notifications earlier.
Please try reinstalling the app just in case.
Can I also clarify whether you receive push notifications from other applications with default sounds?

drvadi

ashe Yes, you are right, the other applications has no special setup to hear the notifications. I’m going to reinstall the app, hopefully it would solve the issue. May I ask 1 more thing? Is it planned to make the premium function available for the iPhone users? If yes, when? If not, why?

drvadi

ashe with the re-installed software still no sound…

ashe

drvadi Hello!
We are currently stydy out the cause of the problem with sound and will try to resolve the problem as soon as possible.

Regarding the possibility of subscription to premium version on iOS devices, we are currently working on it and hope that we can implement this opportunity in the near future. Unfortunately, at the moment we cannot say about a specific time.

drvadi

ashe thank you very much for the answers, but without the sound notifications it’s very hard to identify if anything happen with my car. Any solution would be pleased!

ashe

drvadi Hello!
We are sorry for this situation. We will try to resolve the issue as soon as possible.

ashe

drvadi Hello!
We made some changes to the server side of the application and the problem with sound was fixed for some other users of this application.
Please check the follow-up notifications and write to us about the results.

drvadi

ashe it’s now working! Thx your information. Best,

ashe

drvadi Hello!
Thank you for writing to us. We are glad that the problem has been resolved.