Hi, I can’t upgrade to a higher subscription. The button is inactive. plan.
higher subscription plan
The subscription system works in such a way that a subscription can only be managed from the Google account used to purchase it. If you are unable to manage the subscription on your new device, it is possible that the purchase was originally made using a different Google account or another device.
To resolve this, please try updating your subscription from the same device where it was originally purchased.
If you have any further questions, please contact us at support@gps-trace.com with your login, device ID, and a link to this forum topic, and we will check the details and try to assist you.
Thanks for the quick response. I know about it and I’m trying to do it from this account - same thing.
Where can I get exact information on which device?
Please write to us at support@gps-trace.com with the login, unit ID, and link to this topic, then we will try to check additionally and help you.