ISSUE: wrong deletion emails![RESOLVED]

rost

Hello, dear users,

Today 13/04/2022 a lot of users received an email about account deletion due to inactivity by mistake.
Active accounts will not be deleted! Don’t pay attention to this emails, it was sent by a technical error on our side.

We are sorry for bothering and will fix this issue as such as possible!

We will post an update here in this forum topic, when issue will be resolved!

rost

Hello again!

This issue was fixed from our side.
For information, the accounts were not deleted from our side.
The problem is completely solved and user data was not affected in any way.

We are sorry for bothering you and thanks for patience!

Flavio

minha conta foi excluída sem motivo que refazer a conta novamente. ainda bem que tinha o imei do meu aparelho anotado

rost

Hello Flavio ,

Accounts were not deleted by the system.
You may have deleted a unit. In that case, look at this topic on the forum. –https://forum.gps-trace.com/d/1464-warning-technical-issue-affected-units-with-broken-data

Extra1

something happened a day ago with my ruhavik.gps account, all the data about my tracked object were deleted without my knowledge! Please help me who can.

rost

Hello, Extra1 ,

Please check this topic. – https://forum.gps-trace.com/d/1464-warning-technical-issue-affected-units-with-broken-data

Extra1

Thank you for your answer, I have already sent an email to the address indicated.