Please help. Concox gt03a

AlexCooper

device disconnected (Current connection closed because of ident collision: device has opened another connection to the channel without closing first one. It may happen because of device firmware bug or by an unstable connectivity provider. In general, this happens to plenty of devices and usually can be ignored.

ashe

AlexCooper Hello!
As a rule, many trackers periodically have such entries in the logs, since the tracker sometimes opens a second connection, although the first has not yet been closed. In this case, the second connection is closed, and the first continues to work.
If you have any problem with the connection of the tracker, then could you please describe the problem in more detail, as well as provide the login, as well as the IMEI (ID) of the tracker with which you have a problem. Also you can write about the problem at support@gps-trace.com

AlexCooper

30/10/2020 08:33:31] 301: device disconnected (Current connection closed because of ident collision: device has opened another connection to the channel without closing first one. It may happen because of device firmware bug or by an unstable connectivity provider. In general, this happens to plenty of devices and usually can be ignored.)
{
close_code : 12
duration : 1186
event_code : 301
id : 1250285
ident : “358739050549238″
msgs : 9
origin_id : 1250285
origin_type : 11
recv : 187
send : 100
source : “46.133.138.151:5065″
timestamp : 1604039611.453509
transport : “tcp”
}

ashe

AlexCooper Hello!
The log that you indicate does not indicate any error on the part of the tracker or on our part.
However, we will try to check the data for the specified IMEI and write you a little later about the results.

ashe

AlexCooper Hello!
There was no error in the log that you indicated for the unit with this IMEI.
However, there was a small bug elsewhere. At the moment, our specialists have made corrections and the error should not occur.
At the moment we see that this unit disconnected some time ago and did not connect. When it connects, please write to us if everything is working well (if all the data comes in). However, logs, like the one you indicated, will sometimes appear (this is not an error, as a rule, there is such situation with most trackers).

ODESOFTAMICOM

358739050549238 по имей у вас 303b модель