dapi MercedesGPS Hello. Could you please specify whether you are able to enter your account? Send us please your login and your old email to support@gps-trace.com
MercedesGPS Haven’t received a reply yet - apologies for pestering you, but I really need access to the account … You can reply to either newly registered email or the one I sent you my request from, but the old email is deleted. Many thanks 🙂
ashe MercedesGPS Hello! We answered your letter yesterday. Please try to see if it got into the Spam folder or some other. Unfortunately, this happens sometimes. Write to us if you don’t find a letter.
MercedesGPS Thanks, just checked - nothing in either email accounts, nothing in spam. Could you please re-send your reply. Many thanks
dapi MercedesGPS Hello. We’ve resent the answer to the email you were writing from with a copy to the new one, please check.
MercedesGPS Yes, thank you - got both 🙂 Trying to re-create the unit in the new account, however I can’t pass the Device Type selection, as the old one said “No info” … In the old Orange system it was listed as TK110 Which one do I select now? Thanks again for all your help!
MercedesGPS So, instead of a simplest operation - change of email address, I was forced to delete a perfectly working unit, and now none of the settings suggested in various threads work. Great!
dapi MercedesGPS Hello. We are sorry for the inconveniences, probably this opportunity will be implemented in the future versions of the application. And for now could you please specify what tracker model are you using? Considering the port 20488 you were using before try to configure your tracker as Resiont TK110 and specify in the settings: Device Category - Hardware Device Type - Resiont TK110 After that configure the tracker to: Server Host - 193.193.165.37 Port – 26731 Write us back please about the results.
MercedesGPS Yes, thank you - all sorted and working just as you said - there was a problem with the unit responding to password input with a delay, which affected port changes … panic over, everything is working fine, many thanks once again!
