I understand now there’s no option for user to change email in Ruhavik.
Unfortunately, I have deleted the old email after updating my forum details, not realising it will be different for the app.
Could you please update the email for the account to the same one as I now have for the forum?
Only domain has changed - for further details & verification please contact me.
Could you please specify whether you are able to enter your account? Send us please your login and your old email to firstname.lastname@example.org
Just emailed you, many thanks.
Haven’t received a reply yet - apologies for pestering you, but I really need access to the account …
You can reply to either newly registered email or the one I sent you my request from, but the old email is deleted.
Many thanks 🙂
We answered your letter yesterday. Please try to see if it got into the Spam folder or some other. Unfortunately, this happens sometimes.
Write to us if you don’t find a letter.
Thanks, just checked - nothing in either email accounts, nothing in spam.
Could you please re-send your reply.
We’ve resent the answer to the email you were writing from with a copy to the new one, please check.
Yes, thank you - got both 🙂
Trying to re-create the unit in the new account, however I can’t pass the Device Type selection, as the old one said “No info” … In the old Orange system it was listed as TK110
Which one do I select now?
Thanks again for all your help!
I was using port 20488, so need a match, I guess?
So, instead of a simplest operation - change of email address, I was forced to delete a perfectly working unit, and now none of the settings suggested in various threads work. Great!
We are sorry for the inconveniences, probably this opportunity will be implemented in the future versions of the application.
And for now could you please specify what tracker model are you using?
Considering the port 20488 you were using before try to configure your tracker as Resiont TK110 and specify in the settings:
Device Category - Hardware
Device Type - Resiont TK110
After that configure the tracker to:
Server Host - 18.104.22.168
Port – 26731
Write us back please about the results.
Yes, thank you - all sorted and working just as you said - there was a problem with the unit responding to password input with a delay, which affected port changes … panic over, everything is working fine, many thanks once again!
MercedesGPS We are glad to help you.
Please write if you have any questions in future.