Error

KopengEdan

4hari ini sering dapat komplain pelanggan posisi mobil diam dan dapat pemberitahuan perjalanan berakhir berulang _ ulang
Mohon petunjuk

dapi

KopengEdan Hello.
Please send your request via support@gps-trace.com, mention your login, tracker IMEI and model and also describe your request in more details, also attach some screenshots describing your problem.
Also sometimes some messages can be stored in device’s black box for some time and come later. You can open Unit menu – Tools – Toolbox and perhaps some messages there will be marked with red, i.e. tracker saves the messages and sends them after some time.

FayshalMoehlis

KopengEdan sami mawon, punyaku juga. saya harus hapus unit, trus add unit lagi baru pindah posisi. dan itu tiap hari

YusufMustofa

Sama bos 😁 pusing dapat komplain terus ..

RizaEKOCAHYONO

sama bos..punyaku jg gitu..udah reset smpe setting ulang tp g ada perubahan..

dapi

RizaEKOCAHYONO Hello.
For more information please send your request via support@gps-trace.com and mention your login, tracker IMEI and model.
To check if your tracker is sending any data and if it is connected please choose Unit menu – Tools – Toolbox where below you can see messages section.
You can try to ask the tracker for data on the current location and date and check that it is valid. Also try to query the current tracker settings and check the server and port, and that data transfer is enabled and data transfer intervals are configured.
Also, please try to check if the data transfer limits on the SIM card or tracker chip are not exceeded (this sometimes happens).

dapi

FayshalMoehlis Hello.
Please send your request describing your problem in more details via support@gps-trace.com and mention your login, tracker IMEI and model.