boa tarde, tenho um Tk311a, não estou conseguindo fazer ele aparecer na plataforma, quando faço o cadastro na plataforma só aparece assim o IP nela, exemplo: 23825.flespi.gw e a porta aparece assim: 21931, ele mostra que está conectado, mas não mostra nenhuma informação e nem aparece o veiculo no mapa, alguém por favor poderia me ajudar? obrigado

  • dapi replied to this.

    EmersonDronesVdeosAreos
    Hello. In case your device type is Coban then you can try to indicate IP server format instead of DNS format 23825.flespi.gw (to see it, click the IP button next to the server value). For this configure the tracker to:
    Server Host - 193.193.165.37
    Port – 21931
    If you need more help please send your request via support@gps-trace.com and mention your login, password, tracker IMEI and model.

        4 months later

        dapi bom dia dapi, por favor preciso de uma orientação, não estou conseguindo conectar meu rastreador tk303g na plataforma, o IP só aparece dessa forma ( endereço do ip da plataforma 33113.flespi.gw ) e a porta aparece com este número ( porta 29737 ) preciso de uma ajuda da equipe, muito obrigado

        • ashe replied to this.

            EmersonDronesVdeosAreos Hello!
            By default, the DNS format of the server address is displayed.
            In your case 33113.flespi.gw is the DNS address format.
            However, not all trackers support it.
            So, please try to specify the IP format of the server address instead.
            In your case, this is: 193.193.165.37
            The port remains the same.
            To see this IP address in the application in the unit menu - Settings - Common, next to the server data, click on the IP button.
            You can read more about it here https://forum.gps-trace.com/d/586-ip-and-dns-server-formats-in-the-application

              a year later

              Hello, EmersonDronesVdeosAreos ,

              Could you clarify what this tracker is?
              Who is the manufacturer? If possible, attach a photo of the device, we will try to determine under what type of device it can be used on our platform.

                Hello, EmersonDronesVdeosAreos ,

                You can try to use such device as a Kingsword GML-E3 from legacy Category in our system.
                So try to change the device type to Kingsword GML-E3 in unit’s Common settings.
                Then also reconfigure your device to the new server address and port.

                If you have any problems, please email us again!

                • rost replied to this.
                    2 months later

                    bom dia, preciso da ajuda de voces, antes eu usava o rastreador CJ780 na categoria legado e porta 21063 e funcionava normal, agora na plataforma mudou e só está aceitando na categoria hardware com a porta 30003 e o rastreador não está funcionando mais certinho como antes , o que devo fazer? obrigado

                    Hello, rost ,

                    Please write us to support@gps-trace.com, indicating login, unit ID and link to this form topic.
                    We need to check data from your device additionally.
                    Also in the email, please describe your issue in more details, because from our side nothing has changed for this type of device.