Hello, my device 864180030628155, is with wrong date time and lock in a position. I have configured the time shift to zero and error persists. In tools -> toolbox , i have the following message:

09/07/2020 04:12:48] 301: device disconnected (Current connection closed because of ident collision: device has opened another connection to the channel without closing first one. It may happen because of device firmware bug or by an unstable connectivity provider. In general, this happens to plenty of devices and usually can be ignored.)

I think the my device is registered em different accounts. Pls help me

  • dapi replied to this.

    wendelnascimento Dear user,
    A device with the same ID and tracker model can not be registered in several accounts.
    Log about disconnection that you see does not mean there is a problem and it can often be found. It sometimes occurs when a tracker tries to connect for the second time though it is connected already, in this case the first connection remains.
    As to the time – at the moment there are no problems with the time of incoming messages. But some messages (marked with red in Toolbox) probably come from the device’s black box, i.e. tracker saves the messages and sends it after some time that is why timestamp of some messages is less than server.timestamp – the time when messages come to the server.
    As an option you can set different message sending intervals.