move unit to a new account

sherif_hafez75

how can I shift one of my units to a newly created account. because I’m willing to sell one of my cars and want to create a new user to separate this car in a new account in order to give it to the buyer. please help.

ashe

sherif_hafez75 Hello!
You cannot move a unit with saving data, but if you want to sell it, you do not need it.
You can see the unit’s settings in the unit’s menu - Settings - Common settings and record them or take a screenshot for yourself. After that, delete the unit in your account (cleck Delete). After that all data connected with unit will be deleted and you can’t restore it.
When you delete a unit in your account, you can create a unit with the settings that you recorded in the new account.

sherif_hafez75

thanks alot

ashe

sherif_hafez75 Hello!
We are glad that this information helped you!

sheiksalman

Hi… I am still waiting for response as I change different ip , dns and port but not able to connect my GT02A tracker pls help me ….this is device IMEI no . 355227043144070

ashe

sheiksalman Hello!
It is not clear what the problem was. If you configured the unit on the same settings that were in the old account, then the server will match, in some cases the port may change, but in most cases everything matches. Therefore, there is usually no need to reconfigure the tracker.
What exactly have you changed in the settings?
Since the unit previously worked, then please configure unit on those settings that were in the old account (id and device type) and do not change them.
Please configure the port and server in accordance with what will be displayed in the unit settings, try to configure the IP server, maybe you are trying to configure the server on the DNS, but it is not supported. You can look in more detail here https://forum.gps-trace.com/d/586-ip-and-dns-server-formats-in-the-application

sheiksalman

Now it’s onlune but doesn’t show on map

dapi

sheiksalman Hello.
As far as we understand you are trying to configure device GT02A.
First please try to identify your tracker on id.wialon.net as one of the devices Xexun, Concox, Coban, Resiont TK110as we recommended you before and send us please a screenshot so that we could see that it is identified.
If your tracker is determined, take a screenshot, write down the name of the model of the tracker and the identified ID (may coincide with the IMEI, may be part of it with zero or without).
After that, return to the application in the unit settings (unit menu - Settings - Common Settings), specify the determined model and ID. After that, configure the tracker on the defined server and port.
You can read more information here https://forum.gps-trace.com/d/340-how-to-connect-trackers-of-types-gt06-gt06n-gt02-gt02a-tk110-and-etc
Regarding the server, you can also read more information here https://forum.gps-trace.com/d/586-ip-and-dns-server-formats-in-the-application

dapi

sheiksalman Also please check if data transmission intervals are set for your tracker, or is there a possibility that your tracker is configured the way that it sends messages only when the car is moving and doesn’t send them when it is not.
Also try to request the tracker for data on the current location and date/time and check that it is valid.
Please check if the sim-card is active and the balance is positive, if the data transmission limits are not exceeded.