device disconnected (connection successfully processed and closed)

cl3b3r

Hi, I have a WeTrack Lite concox and every 10 minutes it disconnects from the platform and connects again.
Toolsbox messages:

[14/06/2020 09:02:51] 301: device disconnected (connection successfully processed and closed)
[6/14/2020 9:03:06] 300: device connected
[06/14/2020 09:13:07] 301: device disconnected (connection successfully processed and closed)
[06/14/2020 09:13:16] 300: device connected

This is not interesting for the motorcycle battery, is there any way to increase this time?

ashe

cl3b3r Hello!
These settings may depend only on the tracker, please try to see the settings of your tracker in accordance with the instructions for it.

sheiksalman

ashe how to change the setting in GT02A..same thing is happening with me also

ashe

sheiksalman Hello!
If you have no problems with the receipt of messages, but there are many connections / disconnections of the tracker without information about errors in the logs, then please try to look at the settings related to connection and data transfer in the instructions for the tracker. Has this situation occurred before, maybe you changed some settings of the tracker?

If no messages are received, or there are logs with errors, please write about the situation in more detail, indicating your username, IMEI and tracker model with which the problem arose.
You can write to us at support@gps-trace.com.

RaulVasquez

Apparently the solution is to change the time interval that the tracker reports. Increase it over 50 seconds, I mean both with ACC On or Off. Example, send SMS “fix050s003m***n123456”