agrandado Dear user,
Unfortunately, we do not see any information from the attached screenshots because we can not open them.
Please try to identify your tracker on id.wialon.net as one of the devices Xexun, Coban, Concox.
If your tracker is determined, take a screenshot, write down the name of the model of the tracker and the identified ID (may coincide with the IMEI, may be part of it with zero or no)
After that, return to the application in the unit settings (unit menu - Settings - Common Settings), specify the determined model and ID. After that, configure the tracker on the defined server and port.
If you need more detailed assistance please send your request via email@example.com and mention your login, tracker IMEI and model.