Device seems to lose signal and never connects back

Vykuu

Hello there,

first, thanks a lot for the great job you’re doing with your tracking app 🙂
Everything seems to works fine with the device I’ve registered (ID 869244040960043, it’s a Xexun TK102-2), until around 4am…
Twice so far my tracker has lost signal during the night, and never retrieved it before I turn it off and on again, even though it still responded well to SMS commands.
The timestamps seem to mess, I don’t know if this is the cause or consequence of the signal loss (see the message log from the Toolbox below, the last 5 messages each time the problem occured - last message in bold is actually red in the Toolbox).

Would be very glad if you could help !

timestamp server.timestamp battery.voltage
24/05/2020 04:25:43 24/05/2020 04:25:48 3.61
24/05/2020 04:25:48 24/05/2020 04:25:53 3.61
24/05/2020 04:25:53 24/05/2020 04:25:57 3.61
24/05/2020 04:25:58 24/05/2020 04:26:03 3.59
24/05/2020 04:26:12 31/05/2020 10:49:31 3.969999

timestamp server.timestamp battery.voltage
01/06/2020 04:11:39 01/06/2020 04:11:42 3.61
01/06/2020 04:11:44 01/06/2020 04:11:47 3.61
01/06/2020 04:11:49 01/06/2020 04:11:52 3.61
01/06/2020 04:11:55 01/06/2020 04:11:58 3.61
01/06/2020 04:12:09 02/06/2020 13:08:45 3.61

ashe

Vykuu Hello!
The message that is highlighted in bold (red in the Toolbox) means that the data probably came from a black box (server.timestamp - the date and time the message arrived on the server, timestamp - the date and time that the tracker recorded when composing the message).
Please try to reset all the settings of the tracker and reconfigure it to the necessary port, server and timezone 0 (UTC), as well as data transmission intervals.
You can also ask the tracker for the current settings and location and check that all the data is correct.