Hello, InformacaoGestyaBrasil ,
Did you try to identify your device on http://id.wialon.net/ as the device Vista Trax TS15?
Can you send us a screenshot?
This is necessary in order to understand whether the correct data has been entered when setting up the unit. If the data is entered incorrectly, the device will not work in the application.
In any case, write to us at email@example.com, indicating your login. Also in the letter, send a link to this topic on the forum, so that we understand what is at stake.