Device hold in a position and wrong date and time

wendelnascimento

Hello, i have 4 devices in a account, 2 are ok but, the devices 868683028076382 and 868683028890584
stay in a hold position with wrong date and time. When i delete the device and add again work fine, but, some hous after this problem return. Help me pls.
My account: paulinhorobert_yan@hotmail.com

ashe

wendelnascimento Hello!
We looked at the data that your trackers send.
At the moment, both of them periodically send messages with future time due to which the current position is not updated.
You can find see the messages in the Toolbox (unit menu - Tools - Toolbox - at the bottom is the section with messages). Such messages have timestamp more than server.timestamp (the time when they arrived on the server). They will be gray color.
Please try to reset all your settings on your trackers and reconfigure the server, port, and also set the timezone 0 (UTC)

wendelnascimento

I did it for many time, but this problem persists. I’ll do it again.

ashe

wendelnascimento Hello!
Please try again to set timezone 0 through Setbox (unit menu - Tools - Setbox)
After that, you will need to wait at least a day, since your messages have come on before and at the moment they will block new ones.
Please write later if the situation has changed.

wendelnascimento

The problem still persists :/. Maybe this problem occur due the devices still be registred in another account, verify this possibility pls.

Older username account: tupperware

ashe

wendelnascimento Hello!
We see that at the moment, that two units you wrote about have the correct time and date at the moment. Is the problem relevant at the moment?

wendelnascimento

Hello, the devices are work fine, problem is solved. Thx for help 🙂

ashe

wendelnascimento Hello!
We are glad that at the moment everything works for you

alaorrastray

Good night my name is Gregorio, I’m from Brazil, my device is having the same problem, it connects to the server, but it doesn’t update the position, and also the date is always one day ahead, which prevents me from following the route , only the next day. what is the solution. Thank you.

dapi

alaorrastray
Hello. Perhaps the problem is in your timezone: try to configure your tracker to timezone 0 (UTC), after that you’ll have to wait about a day because during this time new messages will be overlapped by the old ones that came earlier with the wrong future time.