Hi I have a GV20. Everything works fine, except. The trip is never marked as ending. Once i have arrived at my destination, according to GPS-Trace, the trip is still ongoing, even if the car is parked overnight.. Anyone else experienced this?

stevewig Hello! Could you send us your username and unit id, so that we can check the information and see what could be causing the problem? You can send information describing the problem via email support@gps-trace.com

ashe Thanks. I have just sent an email :-)

stevewig ashe still having the same issue. car been parked up since 19:02 GMT It’s now 20:15 and the trip still hasn’t ended.

stevewig Hello! During the time we were trying to understand what could cause the problem, you probably deleted the old unit and created the unit again. Please write to us if the problem recurs.

ashe hi there. It was very odd. indeleted the suit as you say, and recreated. now it’s working perfectly. why would it have done that? it’s added with exactly the same details? really strange.

stevewig Hello! While studying the latest data coming from your tracker, we found out that sometimes your trackers send single messages with time data, about 1 hour in advance, so there are failures in notifications and trips.

Hi there, thanks for the reply. I discovered that even though we are in daylight saving time. I had to set the tracker to 0 (zero) time rather than +1 the only issue with this is, the SMS location query means the time is one hour behind. for example if I texted POSITION# now, it would send me the location but tell me the time was an hour behind.

stevewig Hello! For the application to work, the timezone, regardless of location, should be set to 0 (UTC) In the application, this time will automatically tune to the time zone that you have selected in the device from which you are logging into the application. But the response to the SMS request will be returned with a timezone of 0 (UTC)

ashe excellent. Thanks for clearing that up :-)

stevewig We hope that everything will work for you

Trip Never ends

stevewig

ashe set time 10 minutes. Looks good so far.

it’s more than I’d want ideally in the long term. But I’m happy to keep it at that until the issues are resolved.

thanks for your help :-)

ashe

stevewig Hello!
We will try to fix the problem as soon as possible.

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