tk102 : can't get any message

lulu

Hello,
I tried to get my tk102 clone work with this app but not success so far.
As I am able too make it work with other platform, It makes me think that it is just a setting issue.
I tried with both tk102 and tk102-2 protocol with 11 or 15 EMI digit. I also tried with tk103 but no chance.
I also tried to change the server port for debug but no trace anywhere.

How can I troubleshoot this ?

Thanks for any help/tips.
Lulu

lulu

Got a message with tk103-2 protocol. Still digging

ashe

lulu Hello!
If you connected with this type of tracker and received, then the settings were probably correct. You can see additional information in the unit menu - Tools - Toolbox (at the top: logs - connection / disconnection information, at the bottom: received messages )
Perhaps you should try to set the interval for sending data via SMS or reset the tracker and configure it again.

lulu

ashe Hello!
thanks for your message. It actually works perfectly with tk102 protocol after cleaning some parameters. Toolbox is very usefull.
Thanks.

ashe

lulu Hello!
We are glad that everything works for you. .

SzaboLaszlo

lulu can you tell me how exactly could you get it work? I have a TK102, and I configured the server IP(185.213.2.30), and port (25067) as the app suggested, but just ‘no info’ on my device… Maybe the unit ID is the problem? I set the 15 character IMEI number as the device ID in the app, but still nothing. The app can not see my device. Can you tell me what is that ‘cleaning some parameters’ mean?

kula

Dear SzaboLaszlo,

You can also try to chose Xexun device type and enter ID: 12 character ID: 0 + [11 last digits of IMEI]

But after the changing do not forget to change the IP and port in device configuration.

Anyway, please write us to support@gps-trace.com specifying login, unit ID and device type, then we can check your issue and try to help.

Also write a link to this topic in your email request, so that we can understand that this is you.