Help with setbox

RuiFarelo

Hi all.
I need help setting up my trackers via setbox.
The trackers are cheap accurate gt06 and are working just fine. I can see them on the map, track them, all good.
However, when setting up my configurations/alarms, etc via setbox, it stays forever “pending” even if the toolbox shows that the device accepted the new configuration, as follows:
[14/01/2020 23:06:54] 311: REST API (PUT) request: the system accepted new setting value

I have both configured as Concox GT06E
193.193.165.37:32921
How can I make changes in setbox become effective?
Thank you in advance

chol

RuiFarelo
What is IMEI?

RuiFarelo

chol

This is happening with both
352887079066316
352887078377334

Thank you chol

chol

RuiFarelo
Thanks. Will be fixed soon.

RuiFarelo

chol
Thank you chol.
When do you think it will get fixed? Not asking for an exact time, just a ballpark figure.

Tried just now and it all remains the same, execpt for the following:
Configuration>>Time Zome>> Change to"Western" - Did show the green bar and the check marks telling it was “Applied”, but if I click “Request setting from device” I get the default “Eastern”.
Exactly the same for “SOS Phone Numbers” - green bar says “Applied”, “Request from device” gets default nulls

Other than these 2 settings, everything gets the “Setting Sent” red box but remains “Pending” forever.

When do you think it woulbe be a good time to ask again?

Thank you so very much in advance

NadzeyaMikhailava

Hello RuiFarelo
Your device 352887079066316 doesn’t answer to the commands that are listed in GT06E user manual
Thus it’s hardly possible to have settings working for it.

PUNISHER

RuiFarelo Tried just now and it all remains the same, execpt for the following:
Configuration>>Time Zome>> Change to"Western" - Did show the green bar and the check marks telling it was “Applied”, but if I click “Request setting from device” I get the default “Eastern”.
Exactly the same for “SOS Phone Numbers” - green bar says “Applied”, “Request from device” gets default nulls

Other than these 2 settings, everything gets the “Setting Sent” red box but remains “Pending” forever.

When do you think it woulbe be a good time to ask again?

Thank you so very much in advance

RuiFarelo

NadzeyaMikhailava

Thank you.
I guess that the problem lies in my poor decision of choosing of a cheap device.
Thank you so much.

josephbrizuela

necesito ayuda con setbox no puedo usar la opcion de apagado de mi auto mi gps es un cellocator cello-IQ

ashe

josephbrizuela Hello!
Could you describe the problem in more detail?
Is there no command in Setbox for your device, but it has one? Or is some command not working? What command are you talking about?

cesaryj6

ashe I have a chep GT06 tracker, it appears on GPS Trace as Resiont TK110, but when I try to open the Setbox, it whows Select a device with settings. how can I open this function?

dapi

cesaryj6 Hello.
This appears because there are no added commands for this type of tracker at the moment. We are planning to develop commands in the application. If the commands that you need are supported by your tracker according to its instruction you can write to us about them in more details and probably we could add them.

ashe

PUNISHER Hello!
Could you write in more detail about the problem to support@gps-trace.com?
Please indicate your username, as well as the model and IMEI (ID) of the tracker with which the problem occurred, so that we can study the data. Also, if it is possible, please send screenshots where you request settings and receive a response.