Couldn't get my device connected

EQIMEXEQIMEX

Hi, I try to connect my device to the ruhavik app but stills offline even if all the configuration is correct I have Teltonika FMB920 Ip 185.213.2.30 port 20856 everything is ok on the device side. any solution?

kuta

Dear EQIMEXEQIMEX
At the moment our system is working correctly.

For questions about setting up the tracker, we recommend that you contact the manufacturer or seller directly; they are the ones who have the most complete competence on this issue - https://teltonika-networks.com/support/product-support/

As far as we know, Teltonika technical support works quickly.

If you cannot find problem, please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration and link to this topic, then we will try to check additionally and help you.

EQIMEXEQIMEX

I think there is no problem with the tracker niether the configuration as I tried another platform and everything works ok, the problem I face is with Ruhavik I had uploaded all the correct settings but stills offline. I have many units I tried 3 of them and the same issue with all of them.
NB: I try each one at once because I try the free version to get them work before going with the pay version, did you think the problems is with the free version?

ReneKonijnenberg

I have the same problem to connect the FMB920 tracker. I have the most recent Teltonik configurator and firmware version. I am also anxious to know how to get in online.