Dear Tony
This is GPS-Trace forum. Our team, are developing an applications for personal GPS tracking Forguard, Ruhavik and Petovik.
If you use other apps, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.
In case you want to use our applications for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start
If you have account in our system, please, write to us to support@gps-trace.com and send us your login, unit ID, we’ll try to check it additionally and help you.