After creating the unit, you should connect it to your tracker. Thus, the tracker will be able to send data to the application.
To do this, configure the tracker by performing the following actions:
Configure the server and port for data transmission
When the unit is created, the application shows the server address (IP or DNS) and the port to which you should direct your tracker so that the system begins to receive data, process it and display in the application.
For most trackers, regardless of your location, set exactly the UTC 0 time zone. In the application, your local time zone is determined from the data of the device (phone or computer) on which you use it.
Configure the APN according to the provider of the SIM card you are using with the tracker. Depending on the provider, this can be just the APN or also the APN username and password.
Anyway, please write us to email@example.com specifying login, unit ID and device type, then we can check your issue and try to help.
Also write a link to this topic in your email request, so that we can understand that this is you.