Position problem, not show on map

CezaryKozak

Hello. For some time, the position in your system will not be displayed every day between 4PM and 2AM. The device locates correctly, showing the position via sms at this time. There was no problem with that before. In other times it works without a problem. Please help.

Device ID:
864926030006275
864926030007430
864180035505952

chol

CezaryKozak
What timezone?

chol

CezaryKozak
We check it.

chol

CezaryKozak
Set the timezone to 0 on the tracker by SMS.

CezaryKozak

central europe

CezaryKozak

when this happens in the toolbox a message is given “item was updated, usually by customer via REST API”

CezaryKozak

Just now the situation has happened again. In your system it is not visible on the map, even though the green dot is on. And using sms gives a different position. Your system just doesn’t update your position.

Coban1

All my unit devices are coban 303f, recently bought 4 more units and not aware of this change. Now 4 new units have been registered but can’t track the cars at all.
Previous 3 units have been used for more than 5 years and funtion very good. Now all have problem to track real time. One of unit just frozen at 30th Nov 2019. I have sent email to support@gps-trace.com but Oleg ask me to seek help in forum. Can anyone know how to solve it please?

CezaryKozak

all my devices are also coban

JoaoJunior

I have the same problem with coban gps. Even using UTC time zone (0) is not working. Only works with time zone +8, but gets the wrong date.

ashe

Hello!
Why doesn’t it work with timezone 0 (UTC)?
Try to install this zone again and see what messages you have received in Toolbox-Messages. Perhaps you will not immediately see changes directly on the object, since with a time zone of +8, they came with a later time, so the program considers them as the last. See if messages with the correct time will come, if so, then over time they will block your messages with a timezone of +8

JorgeTeixeira

Eu também tive inicialmente problemas para ajustar a hora do meu rastreador ST08 que é compatível com o GT06
O comando que usei para ajustar a hora Brasil foi
#timezone#123456r#w#03#.
Para o GPS-303F/G COBAN eu usei o comando
time zone123456 -3
Lembro que estou usando o exemplo da senha padrão “123456”.
Espero ter ajudado.

zone

ashe

JorgeTeixeira Hello!
The correct configuration of trackers is made on timezone 0 (UTC). Further, in the application, data is displayed in accordance with the time zone that is set on your device from which you log in to the application (time zone of a mobile phone or computer)