Constantly going off line due to inactivity

IanHunter

Hi, is anyone else noticed that their device is going off line and back one line all day with the message 301: device disconnected (connection is closed by inactivity timeout) in the tracking tool box? My device does not send location data and suspect it is because it is off line from the server. When I SMS my device for the location or status it replies as expected. It has been working all year up until the 24th of January after some server restarts, now no data is being transferred from the tracking unit. I have checked the settings and it is updating every 5 minutes, but not getting through to the server in the Toolbox.

kula

Dear IanHunter,

We have already replied to your email, please check your mailbox.

Marcos

apparently mine has the same problem. It sends the data to the server but it doesn’t show up in the gps-trace

kula

Dear Marcos,

Please provide us login, unit ID, screenshot of the device configuration (SMS commands and device’s answers)and link to this topic to support@gps-trace.com, then we will try to check and help.

IanHunter

Seems my service provider has changed my plan, which did not include data! Once I found this out, I purchased a data pack and hey presto, we are back communicating again. Many thanks for your assistance.

kula

Hello, IanHunter,

We are glad to hear it!

If you have any additional questions, do not hesitate to write to us, we are always happy to help.

AndrejaSpindler

Hi there. I have the same issue. The last log message is connection is closed by inactivity timeout, and i tried with sms and i get the response. Onli in application there is not showing any movements. Can you please help me? Dont know what else can i try.
Thank you,
Andreja

kuta

Dear AndrejaSpindler
Please provide us login, unit ID, screenshot of the device configuration (SMS commands and device’s answers)and link to this topic to support@gps-trace.com, then we will try to check and help.