Hello 🙂 I have a TK915-4GE with activated GiffGaff SIM
I can phone the number which hangs up quickly followed by a location response BUT, if I text the command g123456# (or any command) i don’t get any reply whatsoever!
My GiffGaff SIM is in credit.
Any help appreciated.
John

  • kula replied to this.

    Hello, dear JohnCooper

    We would recommend that you check the syntax of the SMS commands that you send.
    It may be better to contact your device manufacturer or dealer with such a question, as they can provide the necessary instructions.

    In any case, write to us to support@gps-trace.com and send us your username, password, photo of your tracker, manual (if you have one), as well as screenshots of SMS commands and the device’s responses to them. We will check additionally.

      5 months later

      When I call the SIM telephone number in the GPS device, I simply get the GIFFGAFF message handling service! Could this be the problem where I don’t get any replies from the device to any commands sent to it?

      • kuta replied to this.

        Dear JohnCooper,

        As for the calls to the SIM card used in the tracker, we can only assume that most likely the issue is with the SIM card.

        It is better for you to contact your mobile operator directly to check the operation of the SIM card, traffic and limits, as well as mobile network coverage in the place where the tracker is located.

        At the same time, issues in the work of the tracker itself cannot be ruled out.

        If you are using our app with this tracker then write to us to support@gps-trace.com and send us your username (login), photo of your tracker, manual (if you have one), as well as screenshots of SMS commands and the device’s responses to them. We will check additionally.