Hello, dear seller1961
As we can see, you have deleted the unit and re-created today
Our system works based on the data messages that your device sends, but your device didn’t connect and didn’t send messages
After creating the unit, you should connect it to your tracker. Thus, the tracker will be able to send data to the application.
To do this, configure the tracker by performing the following actions:
- Configure the server and port for data transmission
When the unit is created, the application shows the server address (IP or DNS) and the port to which you should direct your tracker so that the system begins to receive data, process it and display in the application.
- Set the UTC 0 time zone
For most trackers, regardless of your location, set exactly the UTC 0 time zone. In the application, your local time zone is determined from the data of the device (phone or computer) on which you use it.
- Configure the APN
Configure the APN according to the provider of the SIM card you are using with the tracker. Depending on the provider, this can be just the APN or also the APN username and password.
If you can’t find the problem, send us a screenshot of the device configuration(SMS commands and device’s answers) to firstname.lastname@example.org, we’ll try to check it additionally.
We strongly advise against leaving sensitive personal data here, so we always reccomend to write to us by mail