Hello. Since October 22, my object-Device Type has ceased to be displayed on the map Resiont TK110 Unique ID 027042399519 server IP address 185.213.2.30 Port 32329 Has been set to the IP address of the server 193.193.165.37 and worked properly. After the map stopped displaying, I sent an SMS with all the commands, but nothing has changed. looked in the settings of my tracker ip 185.213.2.30. I sent an SMS with new settings, the tracker responds to SMS but sends the geolocation for October 22 from the last parking lot. I can’t figure out what I’m doing wrong. Please help!

Hello, dear seller1961 As we can see, the last message from your tracker was 22/10/2022 You can see this for yourself in the unit’s Toolbox. – https://gps-trace.com/en/help/ruhavik/unit-tools Since our system works based on the data messages that your device sends, first of all, check on the tracker side: SIM card balance and traffic limits on it Data sending intervals and tracker operation mode The tracker may have entered sleep mode or some settings have gone wrong. It is best to contact the device manufacturer or dealer for the tracker settings, as they are better versed in their product and its features Also, information on settings can be found in the instructions for the device. If you can’t find the problem, send us login, unit ID, screenshot of the device configuration(SMS commands and device’s answers) and link to this topic to support@gps-trace.com , then we will try to check and help.

Здравствуйте,. Логин seller1992,Уникальный ID-027042399519 . настройка-APN,666666,internet# OK server,666666,0,185.213.2.30,32329,0# OK TIMER,666666,,30# OK WHERE,666666# Lat:N49.78386,Lon:E73.15482,Course:351.84,Speed:4.4263,DateTime:22-10-25 20:28:00 PARAM,666666# IMEI:355227042399519;TimeZone:E,0;Sensor:2;LEVEL:3; Переписал с СМС. Что я сделал неправильно?

Hello, dear seller1961 As we can see, you have deleted the unit and re-created today Our system works based on the data messages that your device sends, but your device didn’t connect and didn’t send messages After creating the unit, you should connect it to your tracker. Thus, the tracker will be able to send data to the application. To do this, configure the tracker by performing the following actions: Configure the server and port for data transmission When the unit is created, the application shows the server address (IP or DNS) and the port to which you should direct your tracker so that the system begins to receive data, process it and display in the application. Set the UTC 0 time zone For most trackers, regardless of your location, set exactly the UTC 0 time zone. In the application, your local time zone is determined from the data of the device (phone or computer) on which you use it. Configure the APN Configure the APN according to the provider of the SIM card you are using with the tracker. Depending on the provider, this can be just the APN or also the APN username and password. If you can’t find the problem, send us a screenshot of the device configuration(SMS commands and device’s answers) to support@gps-trace.com , we’ll try to check it additionally. We strongly advise against leaving sensitive personal data here, so we always reccomend to write to us by mail

TK110 перестал соединяться с сервером

seller1961

kula Здравствуйте. При настройке сервера и порта нужно указать IP или DNS ? Или и то и другое?

rost

Hello, seller1961 .

You must choose one. It is best to specify the IP, since not all devices support DNS.

seller1961

rost Спасибо за разъяснения! Все мои попытки не привели к успеху, прибор не посылает пакеты, думаю-это проблема с сим картой и ее настройкой .

rost

Hello, seller1961.

Firstly check the APN data with mobile provider.
Most likely the problem is in APN settings.

seller1961

rost Здравствуйте, я указал уникальный id 0+11 цифр, а может нужно полностью указать? Может это повлиять на подключение? У меня gt02A, но на вашем сервисе не нашел и подключил как TK110. 7 лет все работало отлично и вдруг прибор исчез из слежения. Сам трекер отвечает на все команды , но на сервисе не виден. Прибор спрятан глубоко в транспорте и вытащить сим карту возможности нет, чтобы проверить. Вот и ломаю голову, что еще можно предпринять?

kula

Hello, dear seller1961 ,

We still don’t see any connections from your device to our system.
Since our system only works based on the messages that your device sends, you should check the configuration settings, so some settings might be wrong.
For the Resiont TK110 device type, 12 digits are most often indicated.

Anyway, please email us to support@gps-trace.com and provide us with login, unit ID and screenshots of your device configuration.

seller1961

kula Здравствуйте, отправил вам на почту ID, скриншоты и мой логин. Моя почта alex-19611608@yandex.kz

seller1961

kula Вы мне поможете?

seller1961

kula Администраторы! Вы просили выслать на вашу почту данные моего прибора, чтобы решить проблему подключения, я их послал,при чем -Все! Вы почему то молчите, хотя у вас есть полный доступ к моему оборудованию. Как это понимать?

rost

Hello, dear seller1961.

We have not received any emails from you at any of our mailing addresses.
We also checked the mail logs and did not find a single letter from the address you provided.

We have just sent an email to the mailing address you provided. Look in your mail and reply to it.

We will be waiting for your email.

seller1961

rost Я отправил копию письма администратору kula 7 ноября.

kula

Hello, dear seller1961,

We still have not received any emails from you at any of our mailing addresses.
We have also sent an email to the mailing address you provided (alex-19611608@yandex.kz) 2 days ago.
Our email is support@gps-trace.com

Please check your mailbox.
We will wait for your reply.

seller1961

kula Здравствуйте, переслал письмо на support@gps-trace.com во второй раз, моя почта исправно отправляет на ваш адрес.

seller1961

kula Спасибо за советы! Я перенаправил трекер на Виалон и он не обнаружен, также пытался на другие сервисы- результата ноль. Значит, мой прибор или симкарта неисправна. Тему закрываю. Спасибо!

rost

Hello, seller1961 !

Ok. Good and bad at the same time 🙂

We hope you can still use our applications with another tracker.

Have a nice day!