Hello, you have to play around with the following section in your configuration:
The question to the Ruhavik team (I think this has been posted already), is what the timeout is for the link? Let say that Ruhavik closes the link in 180 seconds, then you need to configure your tracker to leave the link open for 190 seconds and also configure Network Ping to lets say 170 seconds….this way you ping the server before the server closes the link.
The reason you need this is that if the network link is closed, you will be sending the command to turn the car off but since the tracker is not online, it will not receive the command. This is all necessary if you are sending commands via network connection. If you are sending commands via SMS, then you need to configure the following section which I think is self explanatory:
Hope this helps.