barbrob Hello,
Based on the symptoms you’ve described, there could be several issues:
GPS Signal Issues:
- The constant blue light typically indicates power, while the yellow/orange light usually indicates GPS signal status
- If the yellow light is mostly off, this suggests the device is struggling to get a GPS fix
- This could be due to the tracker’s position on the cat or environmental interference
Data Transmission Problems:
Even though you have added balance to the SIM card, there might be:
- APN settings that aren’t properly configured
- Data package not activated on the SIM card
- Network registration issues
Old Location Data:
Getting a month-old location via SMS suggests the device isn’t updating its current position properly
This could be due to GPS reception problems or device configuration issues
Recommended troubleshooting steps:
- Check if the tracker has a clear view of the sky when testing
- Verify the SIM card has an active data plan, not just calling credit
- Confirm the APN settings are correct for your mobile provider
- Try resetting the device to factory settings and then set it up once again under the open sky to make your device sees satelites.
If this will not help, then please provide us with your unit ID and the link to this topic at support@gps-trace.com
Then we can check your issue and try to help.
Useful links:
Why GPS trackers may not work
About SIM cards for GPS trackers
