Device not working correctly

wendelnascimento

Hello, my device 867111060441182 not working correctly, the following error apears:

“device disconnected (unsupported protocol part)”

Help me please.

rost

It looks like your device is using some other protocol.
Please email us to support@gps-trace.com, then we can check your issue and provide you with more information.

rost

Hello again wendelnascimento

We see a problem with data parsing; apparently changes have been made to the protocol, or the device is sending data with an error.
We are looking into the problem and will write to you as soon as we know more details.

We are sorry for any inconveniences caused, please wait.

wendelnascimento

rost Documentation link

wendelnascimento

Hello, thx for help. Follow the link fot protocol documentation.

https://drive.google.com/file/d/10cxEms1TyzKlLSOgEq8BTGK-gy5kTBzy/view?usp=drivesdk

kuta

Dear wendelnascimento
We contacted the manufacturer with questions regarding this protocol.
We are currently deciding whether it is advisable to integrate this protocol on our platform.

More detailed information on this issue has been sent to you by email.

wendelnascimento

kuta Ok, thx