Hello, HelloHello .
Let’s start from the very beginning.
The system (application) works on the basis of data from your tracker. That is, your tracker sends data in messages, the system receives it, processes it and displays it to you in a beautiful and understandable form in the application.
So, in 99 percent of cases, the fact that the unit rarely updates its geolocation indicates that the tracker is not sending data. The application is able to receive data every second and even more often.
From our side, there were no problems with receiving data from the tracker.
Thus, we can make a simple conclusion that your tracker just needs to send data more often.
Based on the text of the configuration that you sent us, we can see that the object will send data 1 time 120 seconds. Which is very little. That is, the geolocation of your unit will be updated only once every 2 minutes.
Thus, you need to increase the frequency of sending data to, for example, 1 message per 10 seconds. That is, the upload interval should be 10 seconds.
The track sampling interval needs to be set to 5 seconds because that’s how often your tracker saves data.
We also recommend that you turn off any sleep mode to begin with, because devices may not properly wake up from sleep or not wake up on time and start sending data accordingly.
The device is configured using SMS commands. SMS commands can be found in the instructions for your device.
Link – http://www.vjoychina.com/wp-content/uploads/2018/01/Fast-Guide-FAQ%EF%BC%8DVJOYCAR-GPS-Tracker.pdf
We recommend that you familiarize yourself with the manual for the device in order to know and understand the capabilities of your tracker, then you can configure it correctly.
If something does not work out, write to us again, indicate what exactly did not work out and we will try to help.