Hello, stevewig ,
This can happen if your device simply did not send data to the system for a while. From our side, there have been no problems with trip detection lately.
Check with your carrier immediately to see if there were any communication problems at the time when the trip should have been decided.
If you can’t find the reason, write to us at firstname.lastname@example.org with the login, unit ID and device type. Also indicate the time when the trip should have been detected, but not detected.
Additionally, provide a link to this forum topic so that we immediately understand what it is about. We will check everything and let you know the result.